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Empathy sessions

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Import transcribed audio recordings into empathy sessions

Part of our research ops process includes live, in-person, sessions with single and multiple users which we record and have transcribed. However, bringing those conversations into an Aha! Empathy Session is a BIG pain in that we have to copy/paste...
Andy Shaffer 1 day ago in Empathy sessions 0

Reporting for empathy sessions

I would like to be able to run reports to see:How many empathy sessions we have run and whenWho was invited and attendedThe insights, learnings, and ideas that come out of the sessionEach of the messages sentWe can use these report to share with o...
Kelly Sebes 1 day ago in Empathy sessions 0 Future consideration

Allow polls to be designed in advance of starting the session

I have list of questions I want to poll customers about. I have added the text to my poll questions in the guide but cannot add them until I start it. Would like to be able to get these ready so when the session is started the poll questions wil...
Guest about 2 months ago in Empathy sessions 0 Future consideration

Empathy sessions: option to customize the "Title" in emails

Today, I can edit the "Subject" and "Introduction" of emails that are sent to contacts for an empathy session, which is useful for tailoring the message. It is not currently possible to edit the "Title", which can lead to a confusing message for m...
Dale Potter 5 months ago in Empathy sessions 1 Likely to implement

Add polls in advance for an empathy session

When preparing for an empathy session, I'd like to be able to create polls to ask the attendees and I'd like to be able to create these ahead of the session. Then, in the session I'd like to be able to select a pre-created poll to ask the audience.
Madeleine Black about 1 year ago in Empathy sessions 0 Likely to implement

Allow for easier adding of contacts when not adding from an idea

I wanted to invite a group of customers I work with on a project to an empathy session. Inviting them one at a time is a tedious process. Would like to be able to paste a list of email addresses into the invite list.
Guest about 2 months ago in Empathy sessions 0 Future consideration

Ability to integrate Empathy Sessions into existing customer community portals

When there is an existing and active customer community it can be the best location to engage the customers who would be great participants in an empathy session. Rather than sending a separate invite for them to attend an empathy session somewhe...
Bonnie Trei 5 months ago in Empathy sessions 0 Future consideration

Ability to move comments in an Empathy Session

Want the ability to move comments that may not have been put within the correct thread by the participant.
Bonnie Trei 5 months ago in Empathy sessions 0 Future consideration

Pre-populate questions in session

As a moderator of an empathy session, I would like to be able to pre-populate a list of questions so that when the session is started, each question can be quickly added to the discussion at the right time without needing to copy/paste.
Bonnie Trei 5 months ago in Empathy sessions 0 Future consideration

Add files in advance for an empathy session

I want the ability to add files to my empathy session before it starts. This will help me queue up important files so they are easily accessible when I need to share them into my session chat.
Nathaniel Collum 10 months ago in Empathy sessions 0 Future consideration