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Empathy sessions

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Ability to integrate Empathy Sessions into existing customer community portals

When there is an existing and active customer community it can be the best location to engage the customers who would be great participants in an empathy session. Rather than sending a separate invite for them to attend an empathy session somewhe...
Bonnie Trei 17 days ago in Empathy sessions 0 Future consideration

Ability to move comments in an Empathy Session

Want the ability to move comments that may not have been put within the correct thread by the participant.
Bonnie Trei 17 days ago in Empathy sessions 0 Future consideration

Pre-populate questions in session

As a moderator of an empathy session, I would like to be able to pre-populate a list of questions so that when the session is started, each question can be quickly added to the discussion at the right time without needing to copy/paste.
Bonnie Trei 17 days ago in Empathy sessions 0 Future consideration

Empathy sessions: option to customize the "Title" in emails

Today, I can edit the "Subject" and "Introduction" of emails that are sent to contacts for an empathy session, which is useful for tailoring the message. It is not currently possible to edit the "Title", which can lead to a confusing message for m...
Dale Potter about 1 month ago in Empathy sessions 0 Likely to implement

Sharing Screenshots/Pasted Images in Empathy Sessions

Similar to APP-I-4143 we really need something more efficient within the empathy sessions to either take a screenshot or paste a copied image and add it as an attachment.
Joe Galanti 30 days ago in Empathy sessions 0 Future consideration

Add polls in advance for an empathy session

When preparing for an empathy session, I'd like to be able to create polls to ask the attendees and I'd like to be able to create these ahead of the session. Then, in the session I'd like to be able to select a pre-created poll to ask the audience.
Madeleine Black 8 months ago in Empathy sessions 0 Likely to implement

Empathy Sessions - Contact Count, Export, Metrics

In the Empathy sessions it would be great to have a count of contacts who have participated in the session. It would also be great to be able to easily export the list of people who have participated. It would be really cool if we could also get s...
Joe Galanti about 1 month ago in Empathy sessions 0 Future consideration

Add files in advance for an empathy session

I want the ability to add files to my empathy session before it starts. This will help me queue up important files so they are easily accessible when I need to share them into my session chat.
Nathaniel Collum 6 months ago in Empathy sessions 0 Future consideration

Include proxy votes in imported participants in empathy sessions

When inviting customers to participate in an empathy session, contacts from proxy votes should be included.
Shannon Sauvé 8 months ago in Empathy sessions 0 Future consideration

Lock session transcript once session is completed

I want the ability to lock a session transcript once the session is over.It is currently possible to reply to messages and add emojis even after the session is over. This can be a confusing experience for some users - especially unfamiliar Aha! us...
Nathaniel Collum 6 months ago in Empathy sessions 0 Future consideration