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Status Will not implement
Created by Kelly Sebes
Created on Oct 26, 2021

Reporting for empathy sessions

I would like to be able to run reports to see:

  • How many empathy sessions we have run and when

  • Who was invited and attended

  • The insights, learnings, and ideas that come out of the session

  • Each of the messages sent

We can use these report to share with other teams the work we are doing to understand customer needs. And also to import into other systems for additional analysis.

  • ADMIN RESPONSE
    May 12, 2025

    Empathy sessions were sunset on April 11, 2025. Customers told us they instead prefer live calls with customers. If you are looking for a way to manage your customer interviews, we recommend Aha! Discovery.

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  • Steph Reddington
    Reply
    |
    Jun 23, 2022

    Reporting on Empathy sessions would be great. I would like to run a simple report that gives me the following:

    Date of Session

    Organizer

    Name of Session

    Workspace

    Status







    This will help me to see which of our product teams are engaging best with our customers and where support might be needed for Discovery.