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Status Shipped
Categories Ideas
Created by Tom McAnnally
Created on Nov 8, 2017

In public ideas portal there should be more visibility options.

Specifically in addition to "Not visible in portal", "Visible to employees and partners", "Visible to anyone" I would like to see "Visible to the Creator".  The main reason I need this is that I am defaulting Ideas as "Not visible in portal", and eventually changing most of them to "Visible to employees and partners", but I would like to make customer ideas visible to the customer who created the idea because without that they don't get notifications about the idea.  It seems that since idea notifications are tied to idea visibility that there needs to be more visibility options.

  • ADMIN RESPONSE
    Mar 10, 2021

    Good news! We added more options for controlling idea visibility in your portal.

    • Automatically set the visibility of new ideas based on who submitted the idea - a portal user, internal user, or Aha! user. Configure this in your portal's settings under Overview > Type > Visibility.

    • We also added a new 'Visible to creator' option that allows only the idea submitter to view their idea in the portal and receive notification emails.

    Learn more

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  • Christian Ritter
    Reply
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    Aug 28, 2020

    This is a crucial feature for us! The creator must be able to see his idea or otherwise he thinks something went wrong. Maybe add a flag (e.g., "review pending") to a newly submitted idea.

  • Steve Finegan
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    Jun 23, 2020

    I also need this. Thanks!

  • Steve Finegan
    Reply
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    Jun 23, 2020

    I also need this enhancement. Thanks!

  • Stephanie Redl
    Reply
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    Jun 5, 2020

    Totally agree to Laura, especially point 1 - "When portal users are Aha users, their ideas are -by default- not visible in the portal so they keep creating duplicates wondering why they don't appear."

    We want all employees to login with their corporate login instead of adding them as portal users, but that means they don't see their own ideas, they don't get status notifications (only if they set themselves as Watcher in the backend). It would be a big step forward if at least their ideas would be visible immediately and not wait for the Product Manager to review first.

  • Rainer Kretzer
    Reply
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    Mar 24, 2020

    "Visible to creator" would also be very important for us in order to avoid duplicate idea entries or to allow users to submit and track their ideas containing private information.

  • William Nassauer
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    Oct 30, 2019

    Please do this!  Otherwise the ideas portal is useless for our business.

  • Lisa Stidham
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    Jul 24, 2019

    Yes please!  Have the same need - customers submitting Zendesk tickets aren't expecting the content of their communication to be made public so can't have it show up on the public portal but would very much like for the Aha! notifications to take over when the Idea is logged or Zendesk ticket is mapped to an existing Idea.

    "Visible to the Creator" would unburden the kind Support team from having to field requests for updates on Ideas.

    Though I think the happiest path for the customer would be for them to see updates within the original Zendesk ticket as the Aha! Idea progresses but not sure how easily that could be achieved.


  • Laura Giles
    Reply
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    Jun 26, 2019

    This is a big pain in several areas:

    1. When portal users are Aha users, their ideas are -by default- not visible in the portal so they keep creating duplicates wondering why they don't appear. I have to have a report to regularly monitor this. 

    2. The visibility name "visible to employees & partners" is extremely confusing when you only have internal users set for 'private' access and using SSO to grant partners & customer all portal access. Really miffs up reporting so that I have to cavet each view for our backend users.

     

    Please fix both scenarios. 

  • Laura Giles
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    Feb 19, 2019

    This is def needed if we are put a submission form on external sites.

  • Guest
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    Nov 24, 2017

    "Visible to creator" would be great!  This further expands the benefits/use-cases of ideas portal to allow them to be used to a broader user set.  Our ideas portal have more senior, responsible personel in them who are more limited in number, but a broad 'end-user' feedback portal would be wonderful, but we would want such feedback initially only visible to the submitter to allow the workflow, collaboration with aha! users, but not seeing other end-user feedback.

  • +2
9 MERGED

Default Private Idea visibility

Merged
We want to set up a Ideas portal as a helpdesk tool for our customers, so we have to prevent customers seeing ideas from other customers. We want a requester to create a portal account (not a employee or partner). But the only way to let this...
Guest almost 8 years ago in User management 3 Shipped
9 MERGED

Ability to make ideas visible only to the user who submitted them

Merged
We need a way to make ideas submitted to a particular portal only visible to the user that submitted them. We have separate defect and enhancement portals, and while we want users to vote and comment on the enhancement ideas, we do not want the de...
Guest over 7 years ago in User management 0 Shipped
14 MERGED

In non-public ideas portal, users should see at least their own ideas

Merged
If ideas are not shown in the portal by default, when a registered user submits an idea, it is not visible to that user until (and only if) the administrator allows the idea to be shown to either all or to employees/partners. Ideas should be visi...
Walter Hannemann about 7 years ago in User management 1 Shipped
3 MERGED

Make an exception for the author of the idea to have access on her idea, even though the idea is private by default

Merged
When our clients submit ideas on the idea portal, the idea disappears from their "My Idea" list, since we use Private by Default feature. The experience for our clients is not intuitive since they cannot view, review or modify their ideas. At the ...
Mariam Kikaleishvili over 3 years ago in Ideas portal 1 Shipped