Customer-specific Ideas Portal (or portals with applied filters)

I would like to be able create an Ideas Portal for a specific customer or set of customers (e.g. Beta Testers).  This portal would need additional filtering options, such that only Ideas which meet the filter criteria are displayed.  Example criteria would include:

  • portal users (e.g. only show Ideas created by a portal user)
  • custom field (we have a field for customer name)

This may also require the ability to filter Ideas in the other portals.

As a specific use case, I want to give Customer X (with 5 named portal users) access to a portal where they can see their submitted ideas, including "customer impact" and the name of their colleague who submitted the idea.  However, I do not want these Ideas (submitted by Customer X) displayed in my general customer Ideas Portal.

I can get part-way to what I need with the partner portal settings, but it only works for one customer.  If I have a second customer where I want to provide this capability, they each would see each other's ideas.

  • Matthew Monahan
  • Oct 3 2019
  • Unlikely to implement
Release time frame
  • Oct 3, 2019

    Admin Response

    Thank you for your idea!

    Similar to your other recent idea to customize a portal based on the portal and not the product, the same workaround could work here too. You can create separate products to handle the various customers that are needed so you can control them differently. You could then promote the ideas into your product when they need to be added to your roadmap.

    Given the availability of the workaround above and other priorities, we are unlikely to implement this idea at this time. However, we will continue to monitor your idea for community feedback. We hope you understand.

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