Skip to Main Content

Share your product feedback

Status Shipped
Categories Ideas
Created by Nigel Lawrence
Created on Nov 9, 2021

Time-based triggers for automations

Automations offer great potential to alert owners/interested parties of action, but are frustratingly limited by the absence of a time based trigger.

In our case we want to conform to an SLA in processing ideas we receive and actively sending a reminder to assignee or other worspace owner that a threshold is approaching would be really desirable

  • ADMIN RESPONSE
    Sep 3, 2024

    Try new time-based automation rules

    Now, you can automatically assign a to-do, add a comment, or send an email if a work item sits in a specific status for too long. This is a great way to remind folks to take action on something — such as initiatives that need approval or ideas that are waiting for review.

    See how it works

  • Attach files
  • Ann Wuyts
    Reply
    |
    Jul 23, 2024

    Great news that this is coming! I've already told our data analyst half of his reporting is soon redundant. Having this ability will allow me to offer more 'in-Aha!' reporting to our team, and need to send them to Tableau less.

  • Nitin Shrivastava
    Reply
    |
    Feb 8, 2023

    It's a fantastic one & a great step to make the life of an idea & a moderator easy.

  • Ann Wuyts
    Reply
    |
    Dec 19, 2022

    Similar use case here, where we want to use an age related trigger (time in status) to mark ideas as overdue. We currently do that in our Tableau reporting, but it is not reflected within Aha.

  • Gene Lewin
    Reply
    |
    Jul 1, 2022

    I almost added as a separate idea but didn't want to kill any critical mass ... in addition to age-related scheduling of an automation, we should have the related ability to trigger at a specific time (e.g. run every night at 7 pm), or at a specific interval (e.g. run every 6 hours). While this may be worthy of a separate idea, I think these could/should all be implemented together.

  • Nancy Abercrombie
    Reply
    |
    Apr 21, 2022

    Agree with the original intent above but we also wanted to use a time based trigger to move old Ideas from one status (Ex: Future Consideration) to another (Will not implement) after a certain amount of time and votes. Thank you!

  • +2
4 MERGED

Option to auto-close task after set time

Merged
Create a status or transition that will automatically close a task after a set time. If, for example, a user submits an idea that we think is already answered, we can provide the answer, then set the status to "Waiting on Confirmation". If the use...
Jenny Pittman almost 3 years ago in Workflow boards 1 Shipped
6 MERGED

SLA Notifications for ideas

Merged
One of the more important things we'd like in regards to idea creation is the ability to create SLA notifications on them. For example, let's say that an idea comes in - we'd like to be able to say that we are going to reply to the idea within 1 b...
Guest over 8 years ago in Ideas 0 Shipped
3 MERGED

Add additional trigger point when creating automation - to-do for ideas

Merged
Here is a use case: An idea is moved to the Under review state Create an automation ideas rule to be a To-do where the Trigger is set to: When an idea is created or updated and its status changes to a specific value of Under review Actions is set ...
Steve Rudkin over 2 years ago in User management 0 Shipped
15 MERGED

If then logic for automation rules

Merged
Example: If new idea is submitted and the status does not change in 2 days then automatically trigger a to do for someone.
Joe Galanti over 4 years ago in Application 1 Shipped