RELATED IDEAS
Merged idea
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To comment or vote on this idea, please visit A-I-11713 Time-based triggers for automations.
Option to auto-close task after set time
Merged
Create a status or transition that will automatically close a task after a set time. If, for example, a user submits an idea that we think is already answered, we can provide the answer, then set the status to "Waiting on Confirmation". If the user responds within a week saying their use case is not resolved, we can change the status to a working task. Otherwise, the task will automatically close at the end of the week.
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ADMIN RESPONSESep 24, 2024
Try new time-based automation rules
Now, you can automatically assign a to-do, add a comment, or change status if a work item sits in a specific status for too long. This is a great way to remind folks to take action on something — such as initiatives that need approval or ideas that are waiting for review.
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Also send a message to the user x days before the request auto-closes that the request will auto-close if no response is given.