My ideas: Empathy sessions

Showing 28 of 9063

Empathy sessions: option to customize the "Title" in emails

Today, I can edit the "Subject" and "Introduction" of emails that are sent to contacts for an empathy session, which is useful for tailoring the message. It is not currently possible to edit the "Title", which can lead to a confusing message for m...

Dale Potter over 3 years ago in Empathy sessions 1 Likely to implement

2 VOTE

Distribution list for empathy sessions

We have segmented client groups that consist of about 15 client representatives in each group. We have a process where we always review ideas with the members within that group. When scheduling an empathy session, it won't be applicable for us to ...

Mark Eaves almost 4 years ago in Empathy sessions / Ideas research 0 Future consideration

2 VOTE

Add more details on empathy session poll responses

It would be great to have more details on the participants who respond to empathy session polls. Right now you can only see the name of the participant who voted by hovering over them. It would be really helpful to be able to report off of these r...

Erin Ward almost 4 years ago in Empathy sessions 0 Future consideration

2 VOTE

Lock session transcript once session is completed

I want the ability to lock a session transcript once the session is over. It is currently possible to reply to messages and add emojis even after the session is over. This can be a confusing experience for some users - especially unfamiliar Aha! u...

Nathaniel Collum almost 4 years ago in Empathy sessions 0 Future consideration

2 VOTE

Better participant experience for missed empathy sessions

There could be a better experience for participants who try to join after a session is over. The current experience displays "Thank you for joining us! We deeply appreciate your feedback." It would be great if Aha! could auto-detect that the parti...

Nathaniel Collum almost 4 years ago in Empathy sessions 0 Future consideration

6 VOTE

Add files in advance for an empathy session

I want the ability to add files to my empathy session before it starts. This will help me queue up important files so they are easily accessible when I need to share them into my session chat.

Nathaniel Collum almost 4 years ago in Empathy sessions 0 Future consideration

3 VOTE

Include proxy votes in imported participants in empathy sessions

When inviting customers to participate in an empathy session, contacts from proxy votes should be included.

Shannon Sauvé about 4 years ago in Empathy sessions 0 Future consideration

23 VOTE

Add polls in advance for an empathy session

When preparing for an empathy session, I'd like to be able to create polls to ask the attendees and I'd like to be able to create these ahead of the session. Then, in the session I'd like to be able to select a pre-created poll to ask the audience.

Madeleine Black about 4 years ago in Empathy sessions 0 Future consideration

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