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Status Will not implement
Created by Nathaniel Collum
Created on Jan 4, 2021

RELATED IDEAS

Lock session transcript once session is completed

I want the ability to lock a session transcript once the session is over.

It is currently possible to reply to messages and add emojis even after the session is over. This can be a confusing experience for some users - especially unfamiliar Aha! users linked directly to the transcript.

  • ADMIN RESPONSE
    May 12, 2025

    Empathy sessions were sunset on April 11, 2025. Customers told us they instead prefer live calls with customers. If you are looking for a way to manage your customer interviews, we recommend Aha! Discovery.

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