There could be a better experience for participants who try to join after a session is over.
The current experience displays "Thank you for joining us! We deeply appreciate your feedback."
It would be great if Aha! could auto-detect that the participant did not join the session and present a different message -- even better if this message is customizable.
Empathy sessions were sunset on April 11, 2025. Customers told us they instead prefer live calls with customers. If you are looking for a way to manage your customer interviews, we recommend Aha! Discovery.