Knowledge bases

What is the challenge? Currently when you embed a PDF file within a note it appears in line with the text of a note. Only the text title of the file is discoverable/searchable within a search Within a knowledge base, if a note includes an embe...

What is the challenge? Currently when using the import documents with PDF feature, the PDF document in the note shows as a PDF preview What is the impact? When publishing the note to a knowledge base, it makes it for difficult viewing and scrol...

What is the challenge? When a customer comments on our KB article (by voting it thumbs up/thumbs down and then providing feedback), they sometimes give feedback on the product rather than the article. What is the impact? Product feedback should g...

What is the challenge? I'm unable to "click and drag" to select / highlight text on this page: https://support.aha.io/aha-roadmaps/account/account-single-sign-on/configure-aha-sso-okta~7444657759399125058 There's one or two areas where, if I s...

What is the challenge? Custom templates don't have a way to provide descriptions or best practices. As an organization creates more custom templates the only way to understand what they are for or how to use them is via oral history or links in th...

What is the challenge? If you publish updates across a large number of KB documents there is currently no way to roll back the changes quickly. What is the impact? Aha! offers a detailed history for each document, which means you can rever...

What is the challenge? When creating a new document but as a link to an existing document (so that it is an exact carbon copy), Aha! does not allow linked documents to be published on the front-end of the KB. This causes challenges when you want o...

What is the challenge? Users often don’t know what to ask when typing in the AI search bar. After receiving an AI response, users may still be unsure how to continue or refine the results. Without guidance at these moments, AI feels less int...

What is the challenge? I have a need to hide a folder of documents in my Knowledge Advanced hierarchy. I am working on a new idea. And I am laying it out in notes under a folder, to keep the thoughts together. I don't yet know how many documents I...

What is the challenge? AI summaries exist on the frontend for customer use, but there’s no equivalent for writers working in the backend. What is the impact? Writers can’t easily query existing content, identify where updates are needed, or scale ...