RELATED IDEAS
Zendesk integration supports custom layout on ideas
Is it possible to have a custom field visible on the zendesk create idea/link form? We are starting to using a custom tag field to help identify product components. It would greatly help if we could apply categories and custom field information when creating ideas from zendesk. Currently, we have to raise the idea in zendesk, and someone else has to add the additional information in aha, we would like to avoid the double handling.
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10
MERGED
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MERGED
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MERGED
Zendesk Integration- Add Idea Category
Current:
When I create an idea from a Zendesk ticket, a user is able to forward the Zendesk title and description to create an Idea in Aha.
Requested:
When I create an idea from a Zendesk ticket, a user is able to forward the Zendesk title, desc...
2
Future consideration
1
MERGED
Allow choice of form for idea creation via Zendesk integration
When creating a new Idea from Zendesk using the Aha! Zendesk integration the form only contains a product selection, name and description for the Idea. We have custom fields we capture on new ideas using a custom Aha! form and it would be good to ...
0
Future consideration
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A significant portion of our ideas come from Zendesk tickets. It would be great if we could have custom fields, similar to our Salesforce integration, that we can fill in and map from the Zendesk Aha app. This would save us a significant amount of time triaging and filling in fields back in Aha, and allow us to further scale without adding more people hours to file ideas coming from Zendesk.
The zendesk-idea portal integration options are very limited, not allowing for addition of fields to encourage the submitter to provide more information while creating/ linking the customer's request/ enhancement to the portal.
The ZD connector is useless.
It would be really useful to have the Zendesk integration managed in same way we have with Salesforce. That way will allow us to manage the integration and the fields we'd like to bring their data to Aha or custom fields we'd like to add to Aha panel (app) in Zendesk. Today we are limited to have Product values in the Aha app in Zendesk to the name of Ideation workspaces, while that not always represents the name of our products.
This would be extremely useful for us. We have a required custom field that needs to be set in order to raise an idea - without custom fields being pulled through into the Zendesk widget, it is not possible for us to raise ideas directly from Zendesk and forces us to raise them in Aha!.
This would be really helpful. I find the integration from Zendesk to Aha! not very useful unless one could ensure that the necessary details are logged by the Zendesk users.
This would be very useful as we now also have to double handle Ideas, once through the Zendesk integration and once by going to the idea. When we link an Idea and a Zendesk ticket we want to auto populate the Customer name from Zendesk to the the Idea. We have to manually do this today by going to the Idea.
The lack of this feature requires a lot of manual work to ensure that information is properly categorized once it makes its way into Aha!. It's challenging when the Support staff can't tag an idea as being a feature request, pain point, bug or feedback/question and Product has to do it after the fact.
We would find this very useful as well - we need to gather information from our users in order to build a business case for an idea.