The Attachments Custom Field is unable to be viewed in reporting views. It would be helpful to see the Custom Field and any attached files in a list view that is clickable.

When we create dashboards we set them as read only to avoid any unintended changes being made to them however the dashboards are designed to be used by users to trigger action, so they need to be able to easily get to the filter behind the panel. ...

In pivot and/or list reports, I often have the original report correct but then need to adjust what is the master record and/or how the elements are related. I also have had this issue with custom roadmaps. Right now, I have to take snapshots of t...

What is the challenge? The AI Assistant does not fully copy releases across workspaces. It creates the release but omits associated features, to-dos, notes, and phases or does so inconsistently. What is the impact? Extra manual work is req...

What is the challenge? Idea portal users are forced to only use passwords which is an insecure authentication mechanism. What is the impact? Security posture is reduced, company reputation is affected, operational issues by having to suppo...

What is the challenge? The number of fields available for use in the rule evaluation are limited. Therefore any automation to streamline processing of entries is restricted What is the impact? Many rules need to include a way of limiting the invoc...

As a stakeholder I want visual clues to differentiate between epics and features. Since nested views are not available in Strategic roadmaps, it would be great to change appearance of epics to help stakeholders who are not as familiar with the vie...

When you have multiple products in Zendesk it would be nice of you could select the product to link to by default, or change the order of the products in the drop down list. This prevents mistakes are made by the support agents.

What is the challenge? If I am making changes to activity dates on the Gantt view, and I make a mistake, I have to manually put back all the dependent records that shifted. What is the impact? Updating dates on any activity becomes high ri...

Who would benefit? Any customer who has a quarterly marketing release that impacts multiple products What impact would it make? this would allow us to have a single consolidated view across our products with a single reporting view so the entire b...