Choose the product on the integration with Zendesk

When you have multiple products in Zendesk it would be nice of you could select the product to link to by default, or change the order of the products in the drop down list. This prevents mistakes are made by the support agents.

  • Jeroen Geerbex
  • Jun 24 2015
  • Future consideration
Release time frame
  • Attach files
  • Guest commented
    14 Jan 17:57

    We have similar products with similar ideas.  When linking Zendesk tickets with Aha! ideas, things are bound to go wrong, and before you know it you have end users subscribed to ideas for the wrong product...

  • Jill Collins commented
    30 Aug 13:46

    This has been a point of confusion for our zendesk users too.  When creating a new idea via teh zendesk/aha integration, there is a choice to select product, would be useful to have the same choice when searching for existing ideas to link to.  i.e. choose product first, then search.  There would be a shorter list of possible matches too.

  • Jill Collins commented
    26 Sep 14:27

    Would like the option to choose a product that should be the default, for each of the form types in Zendesk.  Our Zendesk implementation has a different support form for each product or product line in Aha.