Choose the product on the integration with Zendesk

When you have multiple products in Zendesk it would be nice of you could select the product to link to by default, or change the order of the products in the drop down list. This prevents mistakes are made by the support agents.

  • Jeroen Geerbex
  • Jun 24 2015
  • Likely to implement
Release time frame
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  • Guest commented
    14 Jan 17:57

    We have similar products with similar ideas.  When linking Zendesk tickets with Aha! ideas, things are bound to go wrong, and before you know it you have end users subscribed to ideas for the wrong product...