Upvote an idea on behalf of a customer

Upvote an idea on behalf of a customer. This is purely quantitative, just like votes in a public idea website, but incremented internally when we get direct input from the customer.

  • Guest
  • Feb 8 2018
  • Planning to implement
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  • Blanca Delgado Parra commented
    February 13, 2018 00:05

    +1 -> I track the feature requests that I get from customers as ideas in Aha. I would love to be able to count how many times a feature was requested by our customers.

  • Cody Rice commented
    April 25, 2018 21:43

    Agreed on this! I am looking at moving my team to UserVoice because they have this functionality.

  • David Egerton-Warburton commented
    May 14, 2018 07:42

    This my top request for Aha: We collect a lot of similar request from user via the phone. support desk, in interviews and appointments.   We would love the ability to up vote an idea on behalf of these users as we have no way of collecting these votes  without replicating the idea in the ideas centre. At the moment we have created a custom tag called Voter and we create a tag for every user.

  • Cheryl Wilson Griffin commented
    June 07, 2018 21:08

    Much needed. I'm not sure aha will work for us without this capability. Trying to "force" our senior partners to vote via aha will only get me fired :) We dont want to lose the great ideas and feedback we get over the phone.

  • Eric Lamborn commented
    January 11, 2019 19:44

    +1 what david says. Customer requests come in from a variety of sources, including user testing and support, and i would love to track how often they come in using the portal.

  • Kenny Burnham commented
    March 19, 2019 22:18

    This would be a valuable feature. As part of it I'd like to be able to add the name and email address of the person I am entering it on behalf of for communication purposes. 

  • Laura Giles commented
    April 01, 2019 18:37

    blocking our ability to expand aha use to our sales/partners and customers across our entire portfolio

  • Laura Giles commented
    April 01, 2019 18:42

    We are also looking at going back to uservoice for ability to submit on-behalf of as well ability to have different portal interface for customer/sales under same product. Suggested Aha workarounds are becoming undue burden to our sales teams and blocking our ability to launch to customers.

  • Nathan Evans commented
    June 14, 2019 16:44

    Our backlog is only as good as the funnel to collect feedback.  This would be a huge help to ensure the top of the funnel is as data-rich as possible.

  • Nate Evans commented
    June 20, 2019 16:40

    If using the Salesforce integration, it would be great to vote for the user when linking them to the Idea.

  • Nathan Evans commented
    June 26, 2019 15:04

    For those following, I found a workaround for this.  If you change the creator on the idea, it marks the new person as having voted for the idea while leaving the previous creator as having voted.  You can then switch the creator back. 

  • Mat Jennings commented
    July 11, 2019 19:24

    Since you're now evaluating this idea, I wanted to cover the use cases that are important for us.

    1. Easily let reviewers (sales, account managers, and customers support staff in our company) associate new and existing ideas to a specific company and users within that company.  They need this for when they meet in person and talk on the phone. 
    2. Optionally let the association include an email address so the associated user can watch the idea and get notification updates when idea statuses change.
    3. Make this work with integrations - especially SalesForce so company and user info can be imported automagically from CRM systems.
    4. Be able to easily filter idea lists to see all ideas associated with a company.
    5. Be able to easily filter idea lists to see all ideas associated with a specific user in a company.
    6. Be able to view counts of companies associated with ideas in lists
    7. Be able to view counts of users associated with ideas in lists

    There... I just made your job easy.  You're welcome!  :-)   

  • Nipun Jethi commented
    October 20, 2019 17:43

    +1 what Mat said (nice job).
    For me, only #4 and #6 would be required for v1.

  • Pete Bradbury commented
    November 01, 2019 16:07

    I really like the Ideas feature but for some of our customers they have a formal user group process at which they vote on ideas by show of hands.  We don't want to expose a portal to them as the current process works well and is great for customer engagement.  The challenge we have is that we'd like to add the votes received to the idea without the need to create a custom field.

  • Shri Iyer commented
    November 20, 2019 21:12

    This would be hugely beneficial for us. We have an internal facing portal and ideas are filed by our delivery team on behalf of our customer. Voting on their behalf would be super cool.

  • Laura Giles commented
    December 19, 2019 09:53

    may need to append additional info...i.e company to custom field when voting on behalf of

  • Laura Giles commented
    December 19, 2019 09:55

    Wow. That is huge for us. Can I please get more info on the planned workflow?

  • Elizabeth McKenzie commented
    07 Jan 10:09

    We sometimes have to split Ideas and, as there is no split function that would duplicate the voting from the original Idea, it would reassure our clients that votes were not being lost if we could manually update the votes on the new Idea.