Upvote an idea on behalf of a customer

Upvote an idea on behalf of a customer. This is purely quantitative, just like votes in a public idea website, but incremented internally when we get direct input from the customer.

  • Guest
  • Feb 8 2018
  • Future consideration
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  • Blanca Delgado Parra commented
    February 13, 2018 00:05

    +1 -> I track the feature requests that I get from customers as ideas in Aha. I would love to be able to count how many times a feature was requested by our customers.

  • Cody Rice commented
    April 25, 2018 21:43

    Agreed on this! I am looking at moving my team to UserVoice because they have this functionality.

  • David Egerton-Warburton commented
    May 14, 2018 07:42

    This my top request for Aha: We collect a lot of similar request from user via the phone. support desk, in interviews and appointments.   We would love the ability to up vote an idea on behalf of these users as we have no way of collecting these votes  without replicating the idea in the ideas centre. At the moment we have created a custom tag called Voter and we create a tag for every user.

  • Cheryl Wilson Griffin commented
    June 07, 2018 21:08

    Much needed. I'm not sure aha will work for us without this capability. Trying to "force" our senior partners to vote via aha will only get me fired :) We dont want to lose the great ideas and feedback we get over the phone.

  • Eric Lamborn commented
    11 Jan 19:44

    +1 what david says. Customer requests come in from a variety of sources, including user testing and support, and i would love to track how often they come in using the portal.