RELATED IDEAS
Upvote an idea on behalf of a customer
Upvote an idea on behalf of a customer. This is purely quantitative, just like votes in a public idea website, but incremented internally when we get direct input from the customer.
-
ADMIN RESPONSEApr 16, 2020
There is now a better way for internal teams — such as sales and support — to capture votes and feedback on behalf of customers. We call these proxy votes.
When a proxy vote is submitted, your colleagues can select (or create) the customer organization and contact that they are representing. And you can require that custom fields be filled out as well.
All of this information is available within Aha! on the idea's detail page and in reporting. This gives product managers a more complete understanding of what customers need.
Your colleagues who submit proxy votes will be subscribed to automatic updates on the ideas.
All proxy vote information is internal-only. Customers cannot view proxy votes and will not receive any notifications.
Enable proxy voting in an internal portal and invite your colleagues to start capturing customer feedback.
Learn more and let us know what you think!
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
- +1
32
MERGED
Allow admin to add votes for portal users
We are a company that is VERY engaged with our customers, and this is across the globe. Once we spend a few hours or days on site with a customer, they feel like they HAVE given us their feedback and it is redundant for us to go back to them, give...
0
Shipped
10
MERGED
Ability to Input Ideas for Others
We frequently get ideas from employees/partners outside of the ideas portal. Right now, this has to be done during a bulk upload or changed after the fact. I would like to be able to do this during initial input in order to streamline the idea cre...
0
Shipped
29
MERGED
Add values to a custom field for other users' ideas
I would like to be able to collect not only votes, but additional data in an Idea custom field when users express interest in an item.
Scenario: In an internal-only portal, we are collecting ideas based on customer requests. When a Customer Succes...
0
Shipped
© 2024 Aha! Labs Inc.•All rights reserved
We sometimes have to split Ideas and, as there is no split function that would duplicate the voting from the original Idea, it would reassure our clients that votes were not being lost if we could manually update the votes on the new Idea.
Regards
Liz
Wow. That is huge for us. Can I please get more info on the planned workflow?
may need to append additional info...i.e company to custom field when voting on behalf of
This would be hugely beneficial for us. We have an internal facing portal and ideas are filed by our delivery team on behalf of our customer. Voting on their behalf would be super cool.
I really like the Ideas feature but for some of our customers they have a formal user group process at which they vote on ideas by show of hands. We don't want to expose a portal to them as the current process works well and is great for customer engagement. The challenge we have is that we'd like to add the votes received to the idea without the need to create a custom field.
+1 what Mat said (nice job).
For me, only #4 and #6 would be required for v1.
Thanks.
Since you're now evaluating this idea, I wanted to cover the use cases that are important for us.
There... I just made your job easy. You're welcome! :-)
For those following, I found a workaround for this. If you change the creator on the idea, it marks the new person as having voted for the idea while leaving the previous creator as having voted. You can then switch the creator back.
If using the Salesforce integration, it would be great to vote for the user when linking them to the Idea.
Our backlog is only as good as the funnel to collect feedback. This would be a huge help to ensure the top of the funnel is as data-rich as possible.
We are also looking at going back to uservoice for ability to submit on-behalf of as well ability to have different portal interface for customer/sales under same product. Suggested Aha workarounds are becoming undue burden to our sales teams and blocking our ability to launch to customers.
blocking our ability to expand aha use to our sales/partners and customers across our entire portfolio
This would be a valuable feature. As part of it I'd like to be able to add the name and email address of the person I am entering it on behalf of for communication purposes.
+1 what david says. Customer requests come in from a variety of sources, including user testing and support, and i would love to track how often they come in using the portal.
Much needed. I'm not sure aha will work for us without this capability. Trying to "force" our senior partners to vote via aha will only get me fired :) We dont want to lose the great ideas and feedback we get over the phone.
This my top request for Aha: We collect a lot of similar request from user via the phone. support desk, in interviews and appointments. We would love the ability to up vote an idea on behalf of these users as we have no way of collecting these votes without replicating the idea in the ideas centre. At the moment we have created a custom tag called Voter and we create a tag for every user.
Agreed on this! I am looking at moving my team to UserVoice because they have this functionality.
+1 -> I track the feature requests that I get from customers as ideas in Aha. I would love to be able to count how many times a feature was requested by our customers.