Upvote an idea on behalf of a customer. This is purely quantitative, just like votes in a public idea website, but incremented internally when we get direct input from the customer.
+1 -> I track the feature requests that I get from customers as ideas in Aha. I would love to be able to count how many times a feature was requested by our customers.
Agreed on this! I am looking at moving my team to UserVoice because they have this functionality.
This my top request for Aha: We collect a lot of similar request from user via the phone. support desk, in interviews and appointments. We would love the ability to up vote an idea on behalf of these users as we have no way of collecting these votes without replicating the idea in the ideas centre. At the moment we have created a custom tag called Voter and we create a tag for every user.
Much needed. I'm not sure aha will work for us without this capability. Trying to "force" our senior partners to vote via aha will only get me fired :) We dont want to lose the great ideas and feedback we get over the phone.
+1 what david says. Customer requests come in from a variety of sources, including user testing and support, and i would love to track how often they come in using the portal.
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