Upvote an idea on behalf of a customer. This is purely quantitative, just like votes in a public idea website, but incremented internally when we get direct input from the customer.
There is now a better way for internal teams — such as sales and support — to capture votes and feedback on behalf of customers. We call these proxy votes.
When a proxy vote is submitted, your colleagues can select (or create) the customer organization and contact that they are representing. And you can require that custom fields be filled out as well.
All of this information is available within Aha! on the idea's detail page and in reporting. This gives product managers a more complete understanding of what customers need.
Your colleagues who submit proxy votes will be subscribed to automatic updates on the ideas.
All proxy vote information is internal-only. Customers cannot view proxy votes and will not receive any notifications.
Enable proxy voting in an internal portal and invite your colleagues to start capturing customer feedback.
Learn more and let us know what you think!