Status Shipped
Categories Ideas
Created by Guest
Created on Feb 8, 2018

Upvote an idea on behalf of a customer

Upvote an idea on behalf of a customer. This is purely quantitative, just like votes in a public idea website, but incremented internally when we get direct input from the customer.

  • ADMIN RESPONSE
    Apr 16, 2020

    There is now a better way for internal teams — such as sales and support — to capture votes and feedback on behalf of customers. We call these proxy votes.

    • When a proxy vote is submitted, your colleagues can select (or create) the customer organization and contact that they are representing. And you can require that custom fields be filled out as well.

    • All of this information is available within Aha! on the idea's detail page and in reporting. This gives product managers a more complete understanding of what customers need.

    • Your colleagues who submit proxy votes will be subscribed to automatic updates on the ideas.

    • All proxy vote information is internal-only. Customers cannot view proxy votes and will not receive any notifications.

    Enable proxy voting in an internal portal and invite your colleagues to start capturing customer feedback.

    Learn more and let us know what you think!

  • Attach files
  • Elizabeth McKenzie
    Jan 7, 2020

    We sometimes have to split Ideas and, as there is no split function that would duplicate the voting from the original Idea, it would reassure our clients that votes were not being lost if we could manually update the votes on the new Idea.

    Regards

    Liz

  • Laura Giles
    Dec 19, 2019

    Wow. That is huge for us. Can I please get more info on the planned workflow?

  • Laura Giles
    Dec 19, 2019

    may need to append additional info...i.e company to custom field when voting on behalf of

  • Shri Iyer
    Nov 20, 2019

    This would be hugely beneficial for us. We have an internal facing portal and ideas are filed by our delivery team on behalf of our customer. Voting on their behalf would be super cool.

  • Pete Bradbury
    Nov 1, 2019

    I really like the Ideas feature but for some of our customers they have a formal user group process at which they vote on ideas by show of hands.  We don't want to expose a portal to them as the current process works well and is great for customer engagement.  The challenge we have is that we'd like to add the votes received to the idea without the need to create a custom field.

  • Nipun Jethi
    Oct 20, 2019

    +1 what Mat said (nice job).
    For me, only #4 and #6 would be required for v1.
    Thanks.

  • Mat Jennings
    Jul 11, 2019

    Since you're now evaluating this idea, I wanted to cover the use cases that are important for us.

    1. Easily let reviewers (sales, account managers, and customers support staff in our company) associate new and existing ideas to a specific company and users within that company.  They need this for when they meet in person and talk on the phone. 
    2. Optionally let the association include an email address so the associated user can watch the idea and get notification updates when idea statuses change.
    3. Make this work with integrations - especially SalesForce so company and user info can be imported automagically from CRM systems.
    4. Be able to easily filter idea lists to see all ideas associated with a company.
    5. Be able to easily filter idea lists to see all ideas associated with a specific user in a company.
    6. Be able to view counts of companies associated with ideas in lists
    7. Be able to view counts of users associated with ideas in lists

    There... I just made your job easy.  You're welcome!  :-)   

  • Nathan Evans
    Jun 26, 2019

    For those following, I found a workaround for this.  If you change the creator on the idea, it marks the new person as having voted for the idea while leaving the previous creator as having voted.  You can then switch the creator back. 

  • Nate Evans
    Jun 20, 2019

    If using the Salesforce integration, it would be great to vote for the user when linking them to the Idea.

  • Nathan Evans
    Jun 14, 2019

    Our backlog is only as good as the funnel to collect feedback.  This would be a huge help to ensure the top of the funnel is as data-rich as possible.

  • Laura Giles
    Apr 1, 2019

    We are also looking at going back to uservoice for ability to submit on-behalf of as well ability to have different portal interface for customer/sales under same product. Suggested Aha workarounds are becoming undue burden to our sales teams and blocking our ability to launch to customers.

  • Laura Giles
    Apr 1, 2019

    blocking our ability to expand aha use to our sales/partners and customers across our entire portfolio

  • Kenny Burnham
    Mar 19, 2019

    This would be a valuable feature. As part of it I'd like to be able to add the name and email address of the person I am entering it on behalf of for communication purposes. 

  • Eric Lamborn
    Jan 11, 2019

    +1 what david says. Customer requests come in from a variety of sources, including user testing and support, and i would love to track how often they come in using the portal.

  • Cheryl Wilson Griffin
    Jun 7, 2018

    Much needed. I'm not sure aha will work for us without this capability. Trying to "force" our senior partners to vote via aha will only get me fired :) We dont want to lose the great ideas and feedback we get over the phone.

  • David Egerton-Warburton
    May 14, 2018

    This my top request for Aha: We collect a lot of similar request from user via the phone. support desk, in interviews and appointments.   We would love the ability to up vote an idea on behalf of these users as we have no way of collecting these votes  without replicating the idea in the ideas centre. At the moment we have created a custom tag called Voter and we create a tag for every user.

  • Cody Rice
    Apr 25, 2018

    Agreed on this! I am looking at moving my team to UserVoice because they have this functionality.

  • Blanca Delgado Parra
    Feb 13, 2018

    +1 -> I track the feature requests that I get from customers as ideas in Aha. I would love to be able to count how many times a feature was requested by our customers.

Ability to Input Ideas for Others

Merged
We frequently get ideas from employees/partners outside of the ideas portal. Right now, this has to be done during a bulk upload or changed after the fact. I would like to be able to do this during initial input in order to streamline the idea cre...
Carah Counts about 1 year ago in Ideas 0 Shipped

Add values to a custom field for other users' ideas

Merged
I would like to be able to collect not only votes, but additional data in an Idea custom field when users express interest in an item. Scenario: In an internal-only portal, we are collecting ideas based on customer requests. When a Customer Succe...
Ivailo Ivanov over 2 years ago in Ideas portal 0 Shipped

Allow admin to add votes for portal users

Merged
We are a company that is VERY engaged with our customers, and this is across the globe. Once we spend a few hours or days on site with a customer, they feel like they HAVE given us their feedback and it is redundant for us to go back to them, give...
Guest over 2 years ago in Ideas 0 Shipped