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Status Future consideration
Categories Ideas portal
Created by Alon Sabban
Created on Sep 19, 2024

Allow to change the default email templates for feedback portals

What is the challenge?

I have many feedback portal, and would like to maintain a consistent customer communication via emails

What is the impact?

I as a sole admin, need to manage many feedback portals, and keep copy paste the email templates from portal to portal

Describe your idea

There are several options:

  1. allow to change the default email template - should be fairly simple and would cover 80% of cases i think

  2. Allow to export / import email templates - more complex, but more flexible and would allow to manage i8t end to end

  3. Allow to copy specific type from one portal to another portal

BTW - regardless of this feature the next fiel "choose a categroy or this idea" expose another huge limitations - there must be a search for such lengthy picklists..

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