Ability to enable/disable each email template for the ideas portal
We have ideas with hundreds of people voting and commenting on features and have received feedback from our users that they are overwhelmed with emails from the portal, in particular, the "User has Commented" email.
We would like the ability to disable this email whilst still having the New Idea, Admin Response and Status Update emails sending out.
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ADMIN RESPONSEJan 14, 2025
You can now summarize ideas-related updates for your customers, including status changes, admin responses, and new comments. Plus, there are new options to enable/disable individual emails in your portal settings.
https://www.aha.io/blog/send-customers-an-enhanced-weekly-email-with-the-status-of-their-requests
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Ability to configure events that trigger idea email notifications to subscribers
We have a very active ideas portal and when users votes on an idea they become subscribers to that idea. Many of our idea portal users have complained that they receive too many unwanted emails (they are notified any time another portal user makes...
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Shipped
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MERGED
Disable email response to Ideas submitted
I would like the ability to disable the automated emails that get sent in through an Idea submission form. There are currently two emails that get sent - one as a "thank you for submitting your idea",and then additional emails when the Idea's stat...
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Shipped
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any status updates here?
I would ask, in addition to opt-out user comments, to be able to granularly control all 4 email notifications. that would complete a granular control over a very important part of our Product<>user communications.
Would this be needed if the users were able to control the frequency and types of emails that they received? What if some of your users wanted to receive that notification, so they could re-engage with the conversation?
https://big.ideas.aha.io/ideas/APP-I-2837