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Status Future consideration
Categories Branding
Created by Guest
Created on Aug 26, 2019

Allow Full Customization of Email Template

As I lead design + product at my company, I'd love to be able to have full control over the contents of the email templates that are sent via Aha. Currently the content is injected into what seems to be a pre-existing template and the large logo in the header is something we would like to change.


I recognize that this can probably all be overridden via CSS, but it would be really nice to be able to import an HTML template and not use any pre-existing template. I use MailJet as our email design tool which spits out standards compliant HTML emails. I want to be able to import into Aha but am unable to. It is impacting our ability to brand and design the email engagement that we have with users.


Please consider adding this or a variety of this feature to the portals.

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  • Guest
    Mar 5, 2024

    unfortunately the font in the notifications email is so small that it is hardly readable

  • Zach M
    Sep 11, 2023

    We have a PDLC guide as well as a deck about Aha that we'd like to provide links to for our new users when their access is added. Being able to customize the content of the Welcome to Aha email would ensure our company's users get the same introduction regardless of which team added the user's access.

  • Leigh B
    May 25, 2022

    With our Ideas portal, we put in custom CSS to set the background color of the header to our corporate colors and then uploaded our white logo. That same logo is used in the portal emails that we cannot customize the background color behind the white logo and then recipients can't see it. More control over the email formatting would be highly desirable!

  • Yancey Larochelle-Williams
    Jun 3, 2021

    I would love to see some level of CSS control for outbound emails. Furthermore, if we can attach that to statuses, that'd be even better! What we need to highlight when we're sending a communication asking for more feedback is different than what we need to send when we're alerting to an update or anything else.

  • Ben Smith
    Apr 22, 2020

    Just as other external emails are customizable I vote for the emails sent via the new Automations also be customizable. It is a disjointed experience to see some branded communications and others from the same portal cannot be branded or customized

  • Jeff Champagne
    Apr 16, 2020

    Yes please! Our customers are complaining to us about the "centered" text in the email notifications.

  • Marta Cooke
    Nov 3, 2019

    I wonder if the API key created for custom fields could double as tags in a custom email template.  That should save a bit of coding time.


custom email template

When l custom my email template, l would be able to change the "view your idea" button's color to associate with the colors of my company's web site ans maybe move this button into the body of my template.
Guest almost 8 years ago in Ideas 0 Future consideration