RELATED IDEAS
Additional variables to use on idea portal email templates
The ability to create email templates for thank you, status change, admin response and new comment events is really powerful but it would be great if some additional variables could be brought out to personalise the experience even further. So far the following are possible:
$IDEA_REF (for the Idea ID #), $STATUS, $IDEA_NAME, $IDEA_DESCRIPTION, $ADMIN_RESPONSE_DESCRIPTION, $COMMENTER_NAME
I'd love to see the following added:
$SUBMITTER_NAME - The name of the idea submitter to personalise the Thank You email
$PORTAL_NAME - To reference the name of the portal (when several may exist).
$IDEA_URL - To provide a quick link back to the idea
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ADMIN RESPONSEJul 16, 2026
I'm excited to share that we shipped this idea! Portal emails now support additional dynamic tokens — such as recipient name, idea status, and admin responses — to add more context and personalization.
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2
MERGED
Allow "Customer Reference" number to be included as a variable in email templates
Our customers often have complex mappings of internal issues from programs to the ideas generated in our portal. allowing us to include the customer reference in update emails would simplify their ability to map statuses back to their own documents.
0
Shipped
2
MERGED
Allow $IDEA_DESCRIPTION variable to be used in other idea status emails
As an Aha administrator I would like to remind my idea submitters what the original idea was when providing a comment back to them. Enable the $IDEA_DESCRIPTION variable across all email status updates, not just the Thank you and Status changed em...
0
Shipped
2
MERGED
Add additional custom fields to idea portal "thank you" email templates
In the custom email templates for Idea portals, $Idea_Ref, $Idea_Name, and $Idea_Description are the only available fields we can use to customize the email. Our org. has developed a few custom fields to better capture information from our portal ...
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Shipped
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Would also be great to add the following variables:
workspace name
category name
Adding customized fields support would be very valuable for this feature.
Additionally, even those variables that are available in the system are limited to certain templates. This is frustrating.
I would like to include the original idea's description in my admin email response notification, but that variable is not recognized in that template. 😑
+1 on $IDEA_URL - right now I have to manually open Aha in a separate tab in order to access the Idea that I was just emailed about...
Hello,
It would be great if we could get the additional fields mentioned above as well as custom fields that have been added to the specific portal. For example $PROJECT_TYPE, $PRODUCT_TYPE, etc.. With a custom Aha! idea email, we could forward the email to another system when the idea is confirmed that it will be worked to create our tracker to move forward with the development work.
Need also $PREVIOUS_STATUS
Great idea! Exactly what I need! Please hurry!
An additional one I'd like to see is the comment on the New Comment template.