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A big part of a PM's job is close the feedback loop to customers, however, automation of that loop saves valued resources and critical dollars for our company.
In JIRA, we had this ability between Request & Work projects which streamlined PM daily tasks & provided real-time updates to customers. Without it in Aha!, Idea tickets are outdated & customers are continually reaching out for updates - losing us time that should be spent on other projects.
Additionally, according to the Aha! KB: "Promoting an idea to a feature or initiative causes the status of that idea to change to the first status that's in the category "In progress" We have multiple statuses in an 'In Progress' state. To move to the first one most likely is irrelevant so again, I'm seeing inaccurate data & wasted resources to update.
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