We are trying to close the feedback loop for our customers. As product ideas come in through ZenDesk, they are kicked to Aha! and then the product team updates each ticket with a status. That status, while reflected in the ZenDesk issue detail, doesn't allow the Support Team to be updated in any way through a filter or notification, so they can properly provide status updates to our customers.
We would recommend that Aha! follow suit with JIRA's integration here. JIRA adds a "tag" to each ZenDesk ticket that reflects the associated JIRA ticket's status. This allows ZenDesk to setup filtered dashboards on the issues that may have a specific status and can allow our support team a way to identify Aha! updates that need to be reported to clients
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