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Status Unlikely to implement
Categories Ideas
Created by Guest
Created on Apr 4, 2016

RELATED IDEAS

Idea is Staying Closed When a Previously Closed JIRA ticket is Reopened

Idea tickets should show proper status when corresponding Feature (& JIRA) tickets are reopened).

When a JIRA ticket which has Feature and Idea ticket is closed, all the tickets update properly. If the JIRA ticket is then reopened, only the Feature ticket updates/correctly shows reopened status. The Idea ticket still appears as closed/complete.

Example tickets for reference:

Idea: https://elconline.ideas.aha.io/ideas/SPA-I-390

Feature: https://elconline.aha.io/features/CE-169

The associated JIRA ticket (CX-806) was closed and then reopened. You can see the Feature ticket reopened with the updated status but the Idea remained closed.

Thanks,

-Jason

  • ADMIN RESPONSE
    Apr 7, 2016

    Idea portals are generally for external communication. My thinking is that if a shipped feature contains a problem and needs to be re-opened communication about that is sensitive and should not happen automatically. So for now we don't plan to make any changes in this area.

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