Idea tickets should show proper status when corresponding Feature (& JIRA) tickets are reopened).
When a JIRA ticket which has Feature and Idea ticket is closed, all the tickets update properly. If the JIRA ticket is then reopened, only the Feature ticket updates/correctly shows reopened status. The Idea ticket still appears as closed/complete.
Example tickets for reference:
The associated JIRA ticket (CX-806) was closed and then reopened. You can see the Feature ticket reopened with the updated status but the Idea remained closed.
|Release time frame|
Idea portals are generally for external communication. My thinking is that if a shipped feature contains a problem and needs to be re-opened communication about that is sensitive and should not happen automatically. So for now we don't plan to make any changes in this area.