Idea is Staying Closed When a Previously Closed JIRA ticket is Reopened

Idea tickets should show proper status when corresponding Feature (& JIRA) tickets are reopened).

When a JIRA ticket which has Feature and Idea ticket is closed, all the tickets update properly. If the JIRA ticket is then reopened, only the Feature ticket updates/correctly shows reopened status. The Idea ticket still appears as closed/complete.

Example tickets for reference:



The associated JIRA ticket (CX-806) was closed and then reopened. You can see the Feature ticket reopened with the updated status but the Idea remained closed.



  • Jason Colon
  • Apr 4 2016
  • Unlikely to implement
Release time frame
  • Apr 7, 2016

    Admin Response

    Idea portals are generally for external communication. My thinking is that if a shipped feature contains a problem and needs to be re-opened communication about that is sensitive and should not happen automatically. So for now we don't plan to make any changes in this area.

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