Skip to Main Content

Share your product feedback

Status Future consideration
Categories Integrations
Created by Madeleine Black
Created on Oct 18, 2018

Expose error messages from Developer Tools to front end on Zendesk integration

When connecting a ticket to an idea via the ZenDesk integration, sometimes you receive an error. This could be because:

  • The user who authenticated the integration created the idea so has already voted

  • The user who authenticated the integration no longer has PO/Contributor access to the product where the idea is linked

  • Other

The development tools show the reason but this is hidden away from the end user. It would be nice to expose a short friendly message when an error occurs to the end user to save the troubleshooting steps.

  • Attach files