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Status Future consideration
Categories Integrations
Created by Niclas Kårlin
Created on Oct 18, 2018

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Zendesk app: Connect to idea even when user has already voted

If I try to link a ticket in Zendesk to an Aha idea, where the user has already liked it, these errors are now returned:

error: "User is already subscribed to idea"
error: "User has already voted for idea"

I’d like to see the ticket connected to the idea, even with those errors. This would make it visible inside Aha what tickets this idea is connected to.

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    Link Ideas created in the Aha! Ideas portal back to ZenDesk tickets

    We use ZenDesk as our internal ticketing system and Aha! for everything product related. We love the integration with these two products that allows us to take a ZenDesk ticket and create an Aha! idea. However, there are times that our Customers c...
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