RELATED IDEAS
Enable email notifications on ideas submitted via the Salesforce integration
It makes no sense that this isn't available today. All other idea submissions generate such notifications on status changes.
This at least should be an option I can turn on when setting up the integration.
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ADMIN RESPONSEJun 16, 2022
Thank you for your idea. This is not currently planned on our roadmap but we will continue to monitor customer feedback here.
In the meantime, the Salesforce integration is currently designed with the intention that updates will be sent to Salesforce users via triggers in Salesforce. This article describes this in more detail.
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MERGED
Subscribe Salesforce users to Ideas they interact with
When submitting or voting on ideas from Salesforce we need the Salesforce user to be subscribed to the idea so they can be notified of future changes. Specifically we may request additional information from them using the comments and today they a...
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Future consideration
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I can't believe this isn't out of the box functionality. I've noticed when a user has "subscribed" to the idea, they receive an email notification when the status moves to shipped, but somehow the creator of the idea isn't notified? It doesn't make sense.
I, too, agree with the comments from Christian, Vanessa, and Guest. I'd really like to have the ability to configure this capability. If someone submits an Idea, no matter from which portal or system, they expect to be notified if it changes. Please reconsider. Thank you.
The Salesforce integration provides huge value for us as it gets our Sales teams involved in conversations around product opportunities. However, this should be a conversation. We very often flag ideas as Needs More Information, but then we have to manually ping the salesperson over Slack to get them to respond to our comment. The Salesforce user should receive the email notifications of changes on the idea because it's their idea and we want to encourage conversations with them and our customers.
I agree with Christian. The user who enters the idea in Salesforce has their email attached to the idea automatically so it doesn't make sense to not automatically subscribe them. A critical part of our workflow is to enable a conversation via comments which wouldn't be possible with a Salesforce trigger on a status change. It's simply not an option to tell our entire sales force to click again on the idea after submitting it, to subscribe. They won't do it and as such, will not be alerted to the comments we're adding to the idea.
We already had a few cases were we have an idea workflow status "Request more information" that requires the submitter to be notified by email. It does work when the idea is submitted via a regular idea portal so it makes really no sense not to have that functionality for the Salesforce integration.