enable email notifications on ideas submitted via the Salesforce integration.

It makes no sense that this isn't available today. All other idea submissions generate such notifications on status changes.

This at least should be an option I can turn on when setting up the integration.

  • Christian Stark
  • Feb 16 2018
  • Future consideration
Release time frame
  • Feb 22, 2018

    Admin Response

    Thank you for your idea. This is not currently planned on our roadmap but we will continue to monitor customer feedback here. 

    In the meantime, the Salesforce integration is currently designed with the intention that updates will be sent to Salesforce users via triggers in Salesforce. This article describes this in more detail.

  • Attach files
  • Christian Stark commented
    May 08, 2018 19:50

    We already had a few cases were we have an idea workflow status "Request more information" that requires the submitter to be notified by email. It does work when the idea is submitted via a regular idea portal so it makes really no sense not to have that functionality for the Salesforce integration.

  • Vanessa Barnett commented
    October 08, 2018 21:23

    I agree with Christian.  The user who enters the idea in Salesforce has their email attached to the idea automatically so it doesn't make sense to not automatically subscribe them.  A critical part of our workflow is to enable a conversation via comments which wouldn't be possible with a Salesforce trigger on a status change.  It's simply not an option to tell our entire sales force to click again on the idea after submitting it, to subscribe.  They won't do it and as such, will not be alerted to the comments we're adding to the idea.

  • Guest commented
    14 Jan 02:41

    The Salesforce integration provides huge value for us as it gets our Sales teams involved in conversations around product opportunities. However, this should be a conversation. We very often flag ideas as Needs More Information, but then we have to manually ping the salesperson over Slack to get them to respond to our comment. The Salesforce user should receive the email notifications of changes on the idea because it's their idea and we want to encourage conversations with them and our customers. 

  • Guest commented
    18 Jan 23:28

    I, too, agree with the comments from Christian, Vanessa, and Guest.  I'd really like to have the ability to configure this capability.  If someone submits an Idea, no matter from which portal or system, they expect to be notified if it changes.  Please reconsider.  Thank you.