enable email notifications on ideas submitted via the Salesforce integration.

It makes no sense that this isn't available today. All other idea submissions generate such notifications on status changes.

This at least should be an option I can turn on when setting up the integration.

  • Christian Stark
  • Feb 16 2018
  • Future consideration
Release time frame
  • Feb 22, 2018

    Admin Response

    Thank you for your idea. This is not currently planned on our roadmap but we will continue to monitor customer feedback here. 

    In the meantime, the Salesforce integration is currently designed with the intention that updates will be sent to Salesforce users via triggers in Salesforce. This article describes this in more detail.

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  • Christian Stark commented
    May 8, 2018 19:50

    We already had a few cases were we have an idea workflow status "Request more information" that requires the submitter to be notified by email. It does work when the idea is submitted via a regular idea portal so it makes really no sense not to have that functionality for the Salesforce integration.