User should get an email when an idea is assigned to them

When you have an idea portal and assign default assignee to the ideas submitted for a product, the user should receive email notification of the new idea submission. This way it is easy for the user to keep track of newly submitted ideas. The current workaround is to use Slack notifications.

  • Nathaniel Collum
  • Jun 21 2017
  • Shipped
Release time frame
  • Attach files
  • Dave Tucker commented
    October 09, 2017 08:19

    The status is incorrect and this feature doesn't already exist. I raised a ticket with Aha support and got this response from support. To me this is an essential feature

    "I ran a similar test this morning and I too was waiting for the notification to come though. Double checking with a colleague this afternoon indicated that I was mistaken.

    I was sure that the default idea assignee would receive a notification of an idea being submitted but they do not. Neither do they receive a notification when a comment is made on the idea in the portal. It transpires that setting the "default idea assignee" literally assigns the idea to a default user and nothing more.

    The good news is that notifications are still possible but you need to explicitly add yourself (and any other interested users) as a watcher to the Ideas -> Overview page. You will then receive notifications for any idea related event including new idea submissions and comments."

  • Admin
    Austin Merritt commented
    October 09, 2017 15:00

    Hi Dave, thank you for reaching out. We have updated the status. In the meantime, the last part of the response above is accurate. You can add yourself as a watcher to the Ideas -> Overview page for any product that you have access to and receive notifications for each new idea that is created. Thanks!

  • Dave Tucker commented
    October 09, 2017 15:04

    Thanks Austin – I’ve done that now

    Regards

    Dave