Admins should be able to add portal users as subscribers to ideas

Please add the ability to add subscribers to ideas, similar to how Aha users can be added as watchers of ideas. We have a few reasons to want to add subscribers:

  • Sometimes, the person submitting an idea keeps their vote but removes their subscription, which makes it difficult to get more necessary information and/or let them know when their idea has been resolved.
  • Sometimes, we need to ask specific (internal) portal users for additional information and/or feedback about an idea.
  • One user will often submit an idea "for" somebody else, and we need to be able to easily notify the somebody else about the progress of an issue.

We prefer to keep as much of our idea-related communication in Aha as possible so that it is easy to find and track and so others can see the full conversation surrounding an idea.

Please note that I know that Aha users can be added as watchers to ideas. I am requesting the ability to subscribe portal users to ideas.

  • Allison Hellmers
  • Jun 26 2017
  • Likely to implement
Release time frame
  • Attach files
  • Karin Lawson-Remer commented
    June 26, 2017 19:03

    Tagging portal users (right now you can only tag Aha users in the private comments) would have a similar effect

  • Adam Grace commented
    March 15, 2018 19:14

    I also agree with this feedback. We have an extensive NPS surveying and customer interview program that usually leaves us with a variety of customer feedback. It'd be awesome to have the ability to manually subscribe someone to an idea as part of that process.

  • Andreas Johansson commented
    April 18, 2018 13:02

    This is almost a have-to-have feature. 
    Two examples:
    Example #1:
    A client mentions a feature in a meeting and I want to make sure he knows about it when it ships.

    Example #2:
    A customer service agent receives a phone call and wants to add a clients needs to an idea.

    In our world the best thing would be for the customer service agent or any other person working at our conpany to add the idea if it already exists or create a new idea on behalf of the customer. That is great customer service. To have to send them a link to vote or create the idea will just create some friction for the customer and the customer will maybe not att the killer-super-feature that they came up with as an idea.

    Please implement this sooner than later.

  • Jeremy Fiel commented
    May 01, 2018 19:57

    This is definitely a must have.  we have a few remote service centers who are constantly reporting tickets and they don't search prior to submission.  we can merge ideas but we're unable to add those portal users to the existing idea as a watcher to notify them the status.

    I did notice you can change an idea submission to any portal or aha user, but they doesn't help with an existing idea.. I don't want to change the original owner, only add additional watchers.

  • Admin
    Austin Merritt commented
    May 01, 2018 22:31

    Hi Jeremy, one important thing to note is that merging ideas will automatically add any subscribers on the merged idea to the idea it was merged into.

  • frank cort commented
    September 18, 2018 22:05

    This would be great for us too!  There are times when we are on the phone or chatting with a client and they want to be notified when a feature is ready.  Being able to subscribe a user to an idea would be great in this case.

    Also, we're switching from Asana to Aha for feature request tracking, and as we manually enter in the ideas into Aha, we want to be able to subscriber the users who are listed in the Asana task to the Aha idea so that they get notified.  

  • Bruce Pierce commented
    November 14, 2018 14:36

    I'd like to add my voice to the chorus here - this feature would be very useful for us. Without it we have to do some manner of awkward work-around.

  • Laura Giles commented
    December 05, 2018 17:26

    What's the latest on this?

    We have support team members submitting requests on behalf of a specific person and need to get that specific person subscribed to notification. this is easily possible in jira & zendesk and blocking our ability to open up to our employees.

  • Russell Olsen commented
    January 11, 2019 21:57

    I agree... If I'm responding to an idea and need to let someone who hasn't subscribed to the idea know there is an update

  • Laura Giles commented
    February 19, 2019 21:21

    Please!! This is blocking our  global support team  & sales adoption as we can't have them submit on-behalf of.  

  • Matthew Priore commented
    March 14, 2019 23:48

    I have a very similar use case to Adam Grace, we have multiple sources of feedback outside of Aha and I need to be able to add them to existing Ideas so I can use Aha as the single source of truth for all our feature requests

  • Dominica Meyer commented
    May 29, 2019 00:43

    I really want to be able to add my users as voters and subscribers to an idea myself, as part of customer support, rather than directing them to the portal

  • David Marcoux commented
    October 04, 2019 16:39

    This feature will be a huge enabler for my team.  It will simplify idea communication and keep the right people aware of development progress and comments.

  • Rob Straight commented
    October 19, 2019 23:03

    I also would like to attach a subscriber to an Idea for a couple of reasons:

    - Technical Support determines that the call is an enhancement and not a bug, and would like to attribute the Idea to the caller.

    - Importing ideas captured in a prior system: I can import and capture the customer who submitted the idea originally, but cannot make them a subscriber once the import is complete.

  • Guest commented
    21 Feb 19:15

    This would be very useful for my organization. 

    Example use case: The original idea submitter is leaving their company and wants to pass off ownership & email notifications to a colleague.

    Changing the "idea created by" value doesn't work, because the original submitter retains their vote (the idea gets double-voted and I cannot remove the extra vote).

    Instead, I want to subscribe the new colleague to all of the original submitter's ideas, so they can get notifications when I make updates to the feature.