Status Future consideration
Categories Ideas
Created by Allison Hellmers
Created on Jun 26, 2017

Admins should be able to add portal users as subscribers to ideas

Please add the ability to add subscribers to ideas, similar to how Aha users can be added as watchers of ideas. We have a few reasons to want to add subscribers:

  • Sometimes, the person submitting an idea keeps their vote but removes their subscription, which makes it difficult to get more necessary information and/or let them know when their idea has been resolved.
  • Sometimes, we need to ask specific (internal) portal users for additional information and/or feedback about an idea.
  • One user will often submit an idea "for" somebody else, and we need to be able to easily notify the somebody else about the progress of an issue.

We prefer to keep as much of our idea-related communication in Aha as possible so that it is easy to find and track and so others can see the full conversation surrounding an idea.

Please note that I know that Aha users can be added as watchers to ideas. I am requesting the ability to subscribe portal users to ideas.

  • ADMIN RESPONSE
    Apr 16, 2020

    There is now a better way for internal teams — such as sales and support — to capture votes and feedback on behalf of customers. We call these proxy votes.

    • When a proxy vote is submitted, your colleagues can select (or create) the customer organization and contact that they are representing. And you can require that custom fields be filled out as well.

    • All of this information is available within Aha! on the idea's detail page and in reporting. This gives product managers a more complete understanding of what customers need.

    • Your colleagues who submit proxy votes will be subscribed to automatic updates on the ideas.

    • All proxy vote information is internal-only. Customers cannot view proxy votes and will not receive any notifications.

    Enable proxy voting in an internal portal and invite your colleagues to start capturing customer feedback. Learn more and let us know what you think!

    We will keep this idea open and consider allowing customer notifications/subscriptions in the future.

  • Attach files
  • Guest
    Feb 21, 2020

    This would be very useful for my organization. 

    Example use case: The original idea submitter is leaving their company and wants to pass off ownership & email notifications to a colleague.

    Changing the "idea created by" value doesn't work, because the original submitter retains their vote (the idea gets double-voted and I cannot remove the extra vote).

    Instead, I want to subscribe the new colleague to all of the original submitter's ideas, so they can get notifications when I make updates to the feature.

  • Rob Straight
    Oct 19, 2019

    I also would like to attach a subscriber to an Idea for a couple of reasons:

    - Technical Support determines that the call is an enhancement and not a bug, and would like to attribute the Idea to the caller.

    - Importing ideas captured in a prior system: I can import and capture the customer who submitted the idea originally, but cannot make them a subscriber once the import is complete.

  • David Marcoux
    Oct 4, 2019

    This feature will be a huge enabler for my team.  It will simplify idea communication and keep the right people aware of development progress and comments.

  • Dominica Meyer
    May 29, 2019

    I really want to be able to add my users as voters and subscribers to an idea myself, as part of customer support, rather than directing them to the portal

  • Matthew Priore
    Mar 14, 2019

    I have a very similar use case to Adam Grace, we have multiple sources of feedback outside of Aha and I need to be able to add them to existing Ideas so I can use Aha as the single source of truth for all our feature requests

  • Laura Giles
    Feb 19, 2019

    Please!! This is blocking our  global support team  & sales adoption as we can't have them submit on-behalf of.  

  • Russell Olsen
    Jan 11, 2019

    I agree... If I'm responding to an idea and need to let someone who hasn't subscribed to the idea know there is an update

  • Laura Giles
    Dec 5, 2018

    What's the latest on this?

    We have support team members submitting requests on behalf of a specific person and need to get that specific person subscribed to notification. this is easily possible in jira & zendesk and blocking our ability to open up to our employees.

  • Bruce Pierce
    Nov 14, 2018

    I'd like to add my voice to the chorus here - this feature would be very useful for us. Without it we have to do some manner of awkward work-around.

  • frank cort
    Sep 18, 2018

    This would be great for us too!  There are times when we are on the phone or chatting with a client and they want to be notified when a feature is ready.  Being able to subscribe a user to an idea would be great in this case.

    Also, we're switching from Asana to Aha for feature request tracking, and as we manually enter in the ideas into Aha, we want to be able to subscriber the users who are listed in the Asana task to the Aha idea so that they get notified.  

  • Admin
    Austin Merritt
    May 1, 2018

    Hi Jeremy, one important thing to note is that merging ideas will automatically add any subscribers on the merged idea to the idea it was merged into.

  • Jeremy Fiel
    May 1, 2018

    This is definitely a must have.  we have a few remote service centers who are constantly reporting tickets and they don't search prior to submission.  we can merge ideas but we're unable to add those portal users to the existing idea as a watcher to notify them the status.

    I did notice you can change an idea submission to any portal or aha user, but they doesn't help with an existing idea.. I don't want to change the original owner, only add additional watchers.

  • Andreas Johansson
    Apr 18, 2018

    This is almost a have-to-have feature. 
    Two examples:
    Example #1:
    A client mentions a feature in a meeting and I want to make sure he knows about it when it ships.

    Example #2:
    A customer service agent receives a phone call and wants to add a clients needs to an idea.

    In our world the best thing would be for the customer service agent or any other person working at our conpany to add the idea if it already exists or create a new idea on behalf of the customer. That is great customer service. To have to send them a link to vote or create the idea will just create some friction for the customer and the customer will maybe not att the killer-super-feature that they came up with as an idea.

    Please implement this sooner than later.

  • Adam Grace
    Mar 15, 2018

    I also agree with this feedback. We have an extensive NPS surveying and customer interview program that usually leaves us with a variety of customer feedback. It'd be awesome to have the ability to manually subscribe someone to an idea as part of that process.

  • Karin Lawson-Remer
    Jun 26, 2017

    Tagging portal users (right now you can only tag Aha users in the private comments) would have a similar effect

  • Avatar160.e35e46fe62a53e488ef9451dd1d3432e
  • Avatar160.e35e46fe62a53e488ef9451dd1d3432e

Allow administrator to subscribe Idea Portal users to specific submissions

Merged
Idea portal submissions trigger a notification to a single Aha administrator. This administrator would often like to share submissions with specific portal users. It would be very helpful if I could easily 'Subscribe' another user to an idea, or...
Guest over 5 years ago in Ideas portal 4 Future consideration

Add Watcher to Request by Email Address

Merged
Currently, you can only add watchers to a request if their name is in the user dropdown. However, watchers are added by email address if they vote on a request in the public board. It would be nice to have the ability as an admin to add email ...
Tom Esposito over 1 year ago in Ideas 0 Future consideration

As an admin, I should be able to add/remove people to an idea subscription / votes

Merged
Currently, this can only be done through integration with other systems i.e. ZenDesk, however we should have this option directly through Aha interface
Paulo Branco about 3 years ago in Voting 0 Future consideration

Add subscribers on creating a new idea

Merged
When creating an idea (in Aha, not an idea portal), the creator may already have one or more people in mind that are also interested in the idea, but who are not Aha users. At the moment a subscriber needs to explicitly go to the idea portal, revi...
Guest over 2 years ago in Ideas 0 Future consideration