Admins should be able to add portal users as subscribers to ideas

Please add the ability to add subscribers to ideas, similar to how Aha users can be added as watchers of ideas. We have a few reasons to want to add subscribers:

  • Sometimes, the person submitting an idea keeps their vote but removes their subscription, which makes it difficult to get more necessary information and/or let them know when their idea has been resolved.
  • Sometimes, we need to ask specific (internal) portal users for additional information and/or feedback about an idea.
  • One user will often submit an idea "for" somebody else, and we need to be able to easily notify the somebody else about the progress of an issue.

We prefer to keep as much of our idea-related communication in Aha as possible so that it is easy to find and track and so others can see the full conversation surrounding an idea.

Please note that I know that Aha users can be added as watchers to ideas. I am requesting the ability to subscribe portal users to ideas.

  • Allison Hellmers
  • Jun 26 2017
  • Future consideration
Release time frame
  • Attach files
  • Karin Lawson-Remer commented
    June 26, 2017 19:03

    Tagging portal users (right now you can only tag Aha users in the private comments) would have a similar effect

  • Adam Grace commented
    March 15, 2018 19:14

    I also agree with this feedback. We have an extensive NPS surveying and customer interview program that usually leaves us with a variety of customer feedback. It'd be awesome to have the ability to manually subscribe someone to an idea as part of that process.

  • Guest commented
    April 18, 2018 13:02

    This is almost a have-to-have feature. 
    Two examples:
    Example #1:
    A client mentions a feature in a meeting and I want to make sure he knows about it when it ships.

    Example #2:
    A customer service agent receives a phone call and wants to add a clients needs to an idea.

    In our world the best thing would be for the customer service agent or any other person working at our conpany to add the idea if it already exists or create a new idea on behalf of the customer. That is great customer service. To have to send them a link to vote or create the idea will just create some friction for the customer and the customer will maybe not att the killer-super-feature that they came up with as an idea.

    Please implement this sooner than later.

  • Jeremy Fiel commented
    May 1, 2018 19:57

    This is definitely a must have.  we have a few remote service centers who are constantly reporting tickets and they don't search prior to submission.  we can merge ideas but we're unable to add those portal users to the existing idea as a watcher to notify them the status.

    I did notice you can change an idea submission to any portal or aha user, but they doesn't help with an existing idea.. I don't want to change the original owner, only add additional watchers.

  • Admin
    Austin Merritt commented
    May 1, 2018 22:31

    Hi Jeremy, one important thing to note is that merging ideas will automatically add any subscribers on the merged idea to the idea it was merged into.