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Status Shipped
Categories Ideas portal
Created by Marianne Gutshall
Created on Feb 24, 2022
Merged idea
This idea has been merged into another idea. To comment or vote on this idea, please visit APP-I-4738 Admins should be able to add portal users as subscribers to ideas.

Ability for an internal user to subscribe a customer to receive updates on an ideas ticket Merged

We bulk imported a large number of feature requests from a legacy process into an Aha! suggestion portal for our customers. Internal users use proxy voting to associate customer accounts with these ideas. However, the end customer would also like to receive updates, but does not want to have to manually search and click to subscribe to many ideas tickets. It would be very helpful, if internal account reps could subscribe specific account users to ideas tickets, as needed.