What is the challenge? |
The Aha UI for adding proxy votes is very click-expensive. Currently, adding proxy votes in Aha is a cumbersome process because the feature is deeply embedded within the Salesforce plugin. Users have to navigate through multiple layers of the interface, making it a time-consuming and inefficient task. The high number of clicks required discourages users from utilizing the proxy voting feature effectively, leading to frustration and missed opportunities to capture valuable customer insights. |
What is the impact? |
The complexity of adding proxy votes directly impacts user adoption of the feature. When users find it difficult to log proxy votes, they may either avoid doing it altogether or provide incomplete information. This results in a lack of meaningful customer data, making it challenging to prioritize ideas effectively. By simplifying the process, more users will be encouraged to provide detailed input, leading to better decision-making in triaging ideas and transforming them into actionable features that align with customer needs. |
Describe your idea |
Implement a streamlined, 1-click solution to add customer data to feedback within Aha. This could be achieved by integrating a smart search functionality directly into the idea portal, allowing users to quickly search for and attach relevant customer accounts or feedback without excessive navigation. Additionally, a user-friendly button or shortcut within the UI could provide a seamless way to capture proxy votes, ensuring that valuable customer input is collected effortlessly and efficiently. |
Thanks for the additional detail. It sounds like you may want this idea we are tracking for a Slack proxy vote integration. And you would also want these proxy votes to show on the related account in Salesforce. Does that sound right?
Please share any other ideas on how to improve the usability and adoption of proxy votes and the Salesforce integration.
Just to add that often users will find out about an Idea via Slack and while they are on the idea, they want to add a proxy votes. That's especially why it is cumbersome to leave there, go into SFDC, and then have to link the Idea, when the user was right there on the idea originally. I understand this would require Aha using the SFDC API, but enhancing user experience is so important for adoption