Slack integration for portal users to submit ideas

A deeper Slack integration for the Aha! Ideas portal would significantly improve customer adoption, engagement, and the overall value of the platform.

Today, our customers spend the majority of their day in our application and in Slack. Aha! is an important system for collecting ideas and sharing release notes, but it sits outside of their normal workflow. As a result, most customers only visit the portal occasionally, often just once a month, typically to review release notes. This limits both engagement and the quality of customer feedback.

Allowing customers to search, create, update, and comment on ideas directly from Slack would make interacting with the Ideas portal a natural part of their daily work. Beyond basic interactions, an AI-powered Slack integration could enable users to ask natural-language questions about existing ideas, feature requests, release notes, and other portal content without leaving Slack. This would increase visibility into existing enhancements, reduce duplicate submissions, and help customers find answers more quickly.

There is also an opportunity to improve the quality of submitted ideas. A Slack skill or guided workflow becomes now an option that teams can implement to help users capture the right level of detail, ensuring ideas are submitted consistently and with enough context for effective evaluation.

The same value extends internally. Our employees use the Ideas portal to submit enhancements, provide feedback, and track potential production issues. Like our customers, however, they spend their day in Slack rather than Aha!, so adoption is similarly limited. Enabling employees to interact with the Ideas portal from Slack, whether to submit ideas, search existing requests, generate reports, or ask questions, would reduce interruptions to the product team and empower users to find answers independently. Since many employees already have reviewer access, conversational access to reporting and portal content would be especially valuable.

Ultimately, if Aha! is intended to be the source of truth for product feedback and roadmap visibility, it needs to meet users where they already work. Requiring users to leave their primary workflow to access a tool they use infrequently creates unnecessary friction. Expanding Slack capabilities would not only increase engagement with the Ideas portal but also reduce support overhead, improve the quality of feedback, and strengthen Aha!'s role as the central hub for product collaboration.

I've voted on this idea for the merged "Links for Slack Notifications for Ideas don't point to external Idea portal" Idea. This is currently causing friction with my team as they are portal users but not roadmap users. When trying to review the ideas directly from the Slack -> Aha integration messages they are met with an error, and then have to manually look up the idea in the portal.

I just found out this isn't a capability! This would definitely make it much more accessible for our team.

This would be especially helpful for us. Employees are able to submit Aha ideas via the portal. But if they were able to submit directly from the Slack message (where we answer their question indicating that would require an enhancement or is a current limitation), it would be a much more seamless experience. Plus - that also means they do not have to hunt down that URL (which as much as we wished was on their favorite bars... we know isn't)

Completely agree with this suggestion. The way it is implemented today is very limiting.

Ideally, Aha would create a Slack bot specifically for ideas along with admin ability to set defaults/identify fields. For example, I would like a bot to be used for all the ideas coming from my internal team. I would set up the bot to create new ideas only and set a default product. After typing /idea, the bot could ask the user first for the idea title, then for a detailed descritption.

Feedback from my team is they don’t submit ideas because they have to navigate to the site. Our team lives in Slack and I think this enhancement would make our relationship with Aha much more sticky.