Global Management of Notifications

Currently it appears as though Aha allows individual users to manage notifications, or for an admin to manage notification on behalf of an individual. What's missing is the ability to manage and administer notifications at a global level. For example: maybe I want to turn off (or on) weekly summary notifications for all users. Or perhaps I want to create a new notification and make sure everyone in the list gets it. Another more complex use case would be management of notifications at the product level. Maybe I want all users in product X to get a weekly summary but I don't want users in product Y to get a weekly summary. The ability to control these more global settings becomes very useful as the organization (and number of users) grows.

  • Drew Wiseman
  • May 26 2017
  • Unlikely to implement
Release time frame
  • Attach files
  • Kamil Gozdek commented
    December 15, 2017 08:17

    We need possibility that admin can turn-off notification to user, part of users, all users.

    This is especially annoying when users are working in JIRA but Product Managers are planning in Aha!. Two e-mails from Aha and from JIRA is very frustrating the users.

  • Admin
    Austin Merritt commented
    December 15, 2017 14:55

    Hi there, currently it is possible for an Admin to edit notification preferences for individual users. There is a setting at the bottom of the notification preferences page to turn off integration notifications. This will allow you to continue to receive notifications for updates made directly in Aha! but solve the duplication of notifications you mentioned for updates made through Jira or other integrations. At this time, given the ability to edit preferences for individual users, we do not have plans on our roadmap to allow for edits across all users. We hope you understand.

  • Kamil Gozdek commented
    December 16, 2017 14:32

    "currently it is possible for an Admin to edit notification preferences for individual users. " - how Admin can change notification settings for individual user?

  • Admin
    Austin Merritt commented
    December 18, 2017 15:24

    In Settings -> Personal -> Notifications, admins will see a Switch user link at the top of the notification preferences. 

  • Guest commented
    January 25, 2018 18:39

    We have a similar request - our leaders like to communicate the assignments (To Do) rather than have all of the people who are assigned in the system and receive e-mails.  So two things - 1) ability to assign a To Do to someone who is not a user in the system, yet show in a report who they are assigned to; and 2) ability to assign to an existing system user, but not have them receive e-mail notification.  We assign a long list of To dos after a leadership quarterly review of all Opportunities/Ideas; provide those same leads a report of the To Dos that were assigned, with what it is, who it goes to and by when.  Then, they will communicate it to their respective team members.  Thanks

  • Guest commented
    July 17, 2018 12:03

    I agree, the ability to bulk edit notifications preferences or change the default notification settings at an account level is crutial.

    When we come to bulk import all our staff as users in Aha (2000 users!) I don't want these people getting spammed otherwise they will be instantly put off the system. We can of course send out advise to these users asking them to edit notification settings asap however as i'm sure you know, not everyone reads these and IT support will receive hundreds of calls about it!

    Also it is not a feasible option to expect our admins in IT support to change these settings per user for 2000 people!

    I also think this will not get many votes as only admins are likely to vote for this compared with other features that effect all users. However the impact on these people is probably more significant than a lot of ideas that get many votes.

  • John Seifert commented
    01 Feb 16:59

    This is a major issue.  Either we need to ability to turn off notifications of this type or the control of what content is in email notification.  The emails that come from Aha are confusing to people who do not understand product management.

  • Admin
    Austin Merritt commented
    04 Feb 15:07

    Hi John. I am really curious about your feedback. Can you share more about scenarios where people are confused and what type of information would be more appropriate to share? Thanks!