There needs to be a way to turn on/off notifications as well as customize the messages that are sent. We use Zendesk for our Customer Success portal for customers to submit feature requests as well as defects. Zendesk sends out notifications and updates customers on its own. When we send a Zendesk ticket to Aha, it currently automatically sends another notification to the same customer.
In addition, Aha does not recognize private vs public comments from Zendesk and populates the email notification sent to customers with both sets of comments - including the private comments that we had no intention of a customer seeing.
|Release time frame