Ability to disable email notification replies being added as comments

Aha! send’s an email notification to the Portal Users that created an idea when it’s status is changed, which is Great!

If a user replies to the email notification, their reply is added as a public comment on the idea. (which is stated in the email notification)

I can see the benefit of doing this, however the problem we have is that most users will not notice that message. So when they reply, the comment will contain their full email body which usually contains their signature, which will contain their full contact info.


It would be great if we could disable email replies being added automatically as comments.

  • Tyson Kretschmer
  • Jun 21 2019
  • Future consideration
Release time frame
  • Attach files
  • Carolyn Johnson commented
    23 Oct, 2019 06:36pm

    We would also like to turn this off because we had an auto-reply issue cause a never ending circle of comments/emails on one of our most popular ideas. 

    There needs to be more control over what can cause emails to be send out.