Webhook Notifications from the User making the Change

Product Integrations are set-up by a system admin to run through a webhook. We used an Automated User account to set up the webhooks so it's not attributed to anyone specific but the feedback we get from users is that of frustration.

PMs want to see who is making changes to their tickets not "automated user" in the notifications. I also can't ask every user to go into the admin section & update EACH integration for EACH product to 'run as user'. We have 19 products & 20+ integrations. It's illogical to ask hundreds of users to do this. 

Most people turn off Aha! notifications in favor of JIRA notifications so we need the Webhook notifications to reflect whoever is actually making the change. 

  • Robyn Diamond
  • Dec 11 2018
  • Future consideration
Release time frame
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  • Guest commented
    28 Jan 22:31

    My team experiences this frustration also.  We want to see who made the change, not the default webhook user.  We went to the trouble of adding all the Jira users as Aha! reviewers so they were known to Aha! hoping that would help.  Alas, it did not.  :(  

    Please make it possible for Aha! to note who actually made the Jira change.

  • Philip Cootey commented
    15 May 15:53

    We have this problem too.  We have also used the same solution as there is no other alternative.  I think ideally SSO could be used so that users don't have to be manually on-boarded or come up with different passwords for the two systems.  This would help identify the user who made the change on one system to the other.  You guys are the kings of integration.  I was surprised this hadn't been done.