When a user tries to connect to Aha! without any privileges set (new users) they receive a default notification message. This message is currently not editable, and only lists the Billing admins emails.
Billing admins and admins who administer the day to day running of the tools use are different roles. One is budgeting and usually in finance dept. while the other is operations and usually in program or product management. SO emails for access go to the wrong users and are ignored.
The idea is to allow admins to edit the default notification new users get so as to direct them to the correct points of contact or request system (if tooled) in a company. The default notification should support rich text and html formats.
Aha! now provides the ability to customize the message that new SSO users see if they are missing product permissions. This message can be configured with text formatting, links, and email addresses. This ensures that new users are directed to the right process to request access.
The 'New user message' can be configured under your SAML settings in Settings > Account > Security and single sign-on.