Allow multiple Zendesk tickets to be linked to more than one Aha idea (when creator is the same)
For our customer base, we're finding that users are asking for the same thing in multiple tickets, or couching similar requests in multiple tickets. However, when I got to link it to an existing idea (to keep our ideas clean), I get an error message: "User has already voted for this idea". I'd like to map multiple Zen tickets (even when creator is the same) to one Aha idea for cleanliness.
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ADMIN RESPONSESep 5, 2024
Thank you for the idea. Given the low volume of support for this idea, we do not have plans to make updates in this area at this time. We hope you can understand.
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Hey guys, we would like to suggest to allow ideas to be created without an email linked to the Zendesk ticket. We receive many Zendesk tickets that come from AppStore / Google Play and which don't have an email associated to them, but we would still want to be able to submit those ideas to Aha.