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Status Unlikely to implement
Categories User management
Created by Dale Micallef
Created on Oct 12, 2016

Would like the ability to reset passwords on behalf of a portal user

This would be helpful as we have just implemented an ideas portal and a lot of users have had trouble setting a password as the only method to create a password is using the Forgot Password link. It would be helpful as an administrator if i could reset their password on their behalf

    Dec 2, 2019

    Thank you for your idea. It is currently possible for an administrator to send a password reset email to a portal user. This can be done from Settings > Account > Configure portals. Select the portal and then click on the user's email address from the Portal users tab. Here you will see a button to send a password reset.

    Given this capability and security concerns with allowing users to set passwords, we are unlikely to implement this idea. We hope you can understand.

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  • syam modem
    May 23, 2020

    plz change my AHA app paswoard

  • Admin
    Austin Merritt
    May 2, 2019

    Hi there. I was just able to confirm that password reset emails are being sent successfully. It could be that they are getting caught by your portal user's spam filter. This article provides details on how to improve email reception for emails sent from Aha!

    If you have additional questions on this, please email and out Customer Success team can help out. Thanks!

  • Guest
    May 1, 2019

    Right now PW reset does not work when users do forgot pw. PW reset done by a admin for a user does not send new email to the user with pw reset instructions. Some thing seems to be broken