Currently, external customers get a portal invite message to their mailbox. It asks them to "join" and set a password.. That is ok.. but once they setup a password.. I expect that another email would be sent stating that "your password" was set.. and here is the link to the portal. Currently it looks as if they need to click on the "join" message again, see the tiny "log in" so they can be routed to the "login flow".
ADMIN RESPONSE
Sep 19, 2024
When portal users receive their invitation and set their password, they are automatically logged in and taken to the ideas portal. We do not send another welcome email after that in order to avoid spamming them with unnecessary emails.