We have Zendesk integrated with our Idea Portal. By default, the ideas are not visible in the portal when shared from Zendesk. This requires folks to follow through, and make them visible.
Could this be something that is configurable in the Zendesk integration?
|Release time frame|
This can be configured by going to Settings -> Account -> Configure idea portals.
Select your idea portal and scroll to the bottom of your idea portal settings page to the "Default Idea Visibility" option to customize the setting.