Set default idea visibility level

We have Zendesk integrated with our Idea Portal. By default, the ideas are not visible in the portal when shared from Zendesk. This requires folks to follow through, and make them visible.

 

Could this be something that is configurable in the Zendesk integration?

  • Melih Onvural
  • Mar 4 2016
  • Shipped
Release time frame
  • Apr 29, 2016

    Admin Response

    This can be configured by going to Settings -> Account -> Configure idea portals.

    Select your idea portal and scroll to the bottom of your idea portal settings page to the "Default Idea Visibility" option to customize the setting.

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  • Melih Onvural commented
    March 9, 2016 17:01

    Exciting!

    Thanks guys!

  • Brian Goleno commented
    April 8, 2016 16:45

    This is very important to us. The fact that internal employees, who all have Aha! accounts, can not submit ideas that are immediately visible to customers is a real blocker for us.  Our Customer Support, Customer Success, and Sales Engineers all enter Ideas on behalf of customers. They need to immediately share those URLs with customers so that they may vote on them, and know that the Idea has been captured.

  • Melih Onvural commented
    April 29, 2016 22:33

    Thank you. How do we see it to configure it?

  • Melih Onvural commented
    April 29, 2016 22:42

    Awesome. Thank you!