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121 VOTE
Status Future consideration
Categories Ideas Ideas portal
Created by Suzanne Vaughan
Created on Jul 9, 2015

Ideas portals should not show ideas from other portals that share the same products

If you create two private (or public) ideas portals and both have product A and product B, any ideas created in either portal are visible in the other. 

In this scenario, I want one portal for employees and one for customers. I do not want customers to see the ideas from my employees. I have no way to prevent this unless I make the portal public and create all customers as public portal users and my employees as private portal users. This is not desirable as I want a private portal for my customers. 

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  • Ruth Gardiner
    Aug 22, 2022

    Agree with comments in this thread, we need to be able to manage ideas at a portal level within a workspace. For users of a portal to see ideas from another portal adds no value to them. We would also like to be able to customize the layout based on portal.

  • Peter Ellix
    Jul 11, 2022

    Not having this pretty much defeats the entire point of having multiple ideas portals. Like many commenters and the original poster, we would want to be able to have, at a minimum, one portal for internal teams, and another for external customers. Even more granularity within and without the company would also be valuable.

  • I R
    Jun 1, 2022

    Very disappointed that a team of product managers supposedly building Aha! did not take this in to consideration. This seems like an essential.

  • Nadav Barkaee
    Jan 6, 2022

    This is an absolute must. We currently have a portal used by our internal employees and contractors, and wand to expand and add a second portal to our customers. We obviously can't have the already-existing internal ideas visible to the customers, as they include a lot of the back-office activities the internal teams use in the product.

  • William Crawford
    Sep 2, 2021

    I'm evaluating Aha right now - we have enterprise customers who would not want their ideas being visible to others, and who do want to look at the status of ideas that they have submitted (and have been submitted by other users within their company). If Aha could do this then our selection process would likely be over.

  • Guest
    Sep 2, 2021

    This is defeating the purpose of creating a multiple ideas portal for a single workspace if the ideas from portal A is being seen in portal B.This feature needs to be expedited for change.

  • Charles Robison
    Jul 13, 2021

    I agree with many comments on this thread. I'd like to be able to manage ideas WITHIN a portal group. Group A should only see ideas submitted by Group A. However, the way you have it set up now, if I create a portal for Group A, Group B and Group C AND you provide access to comments, all groups will see each others comments.


    Aha! support has suggested that the only way to create different comments sections is to create different workplaces for each. So Group A has a workspace and a portal, Group B has a workspace and a portal, and so on. Not only does this create additional work in create a new workspace for each, but it takes away the efficiency for my product management team of going into a single ideas board so they can efficiently triage the ideas as well as analyze the whole spectrum of from the portals in one place.

  • Jeff Champagne
    Apr 16, 2020

    I would like the ability to toggle this on/off per product. Or better yet, give me much more granular control over what ideas appear where. I'd like to control if an idea appears on a specific portal based on:

    • Product/Workspace

    • Categorie(s)

    • Visibility setting

      • Essentially, I'd like to customize the visibility based on a set of rules. Right now, its all or nothing across ALL portals. That doesn't allow us enough flexibility when we're running pre-release programs

  • Guest
    Feb 20, 2020

    We have a similar need.  We would like to run and manage initiative level focus groups with separate Ideas portals.  Each group would have a small number of internal and external stakeholders.  The conversation (ideas & comments) would be focused around the initiative, and the product owner and design leads would be responsible for reviewing the ideas and keeping the conversation going.    We have tried having a product level feedback group, but it lacked focus and was difficult to manage and track.    This seems like an easy ask:  add a setting on the focus group "Only view ideas submitted from this focus group" It's got to be a simple query tweak... so, please!!!!

     
     
  • William Nassauer
    Oct 30, 2019

    This is a critical enhancement that we require as well.  I have seen this same idea in other posting marked "unlikely to implement", so I'm glad this one at least says "future consideration".  Here's to hoping.

  • Guest
    Jun 19, 2019

    Exactly the idea I've been looking to vote up. However, I would also add that a single product should be able to have multiple portals, where each portal can have it's own Ideas form layout.

  • Ronnie Merkel
    Apr 4, 2019

    This request exists in at least 12 different ideas over a few yeary that I can see and has hundreds of votes. It seems pretty prevalent that the voice of customer is asking for the capability to limit idea visibility by portal and product. Many are using an internal intake pipeline and an external customer intake pipeline. One would not want external customers to view internal portfolio submissions even if they were for the same product.A pretty straightforward scenario and since the portal name is an available field in the record adding a filter at the portal level should be a quick win.

    The workaround to designate user as employee/customer  type to limit visibility does not address this use case so please don’t respond with that as an option. 

  • Guest
    Jul 27, 2018

    vote for being able to change the default setting for visibility in the portal

  • Guest
    Feb 28, 2018

    Would like to simply segment ideas to portals. We have a group of customers in an "early adopter" program with a specific portal. We need a way to segment beta and early adopter customers from others. 

  • Melissa Klemke
    Nov 27, 2017

    I'd also like to be able to have these with custom layouts, one group of questions we might ask one audience would be different to others...

  • Guest
    Apr 7, 2017

    Just came up against this issue this week, the funny part is no where in the literature or during my initial discussion with representatives was this issue brought up. After setting up portal visibility permissions and filters, you find out that visibility is controlled by the product line. If all portals are tied into a product line, than why have portals in the first place? I do not think it is over the top to expect to be able to separate multiple client portals which use the same product. Sort of feels like a feature that was implemented but not developed and integrated thoroughly into the rest of the product.

    Additionally I feel like Aha could improve its disclosure on the issue in its literature, on boarding and support systems. When I spoke to a representative she was reluctant to admit that the portal functionality was lacking. It took several minutes of pressing the issue for her to admit that portals are essentially irrelevant for ideas as the product line will completely over rule the rest of the settings. Looks like it is the submit only option for us, until Aha figures out how to allow proper segmentation by portal.

  • Kirsten Erwin
    Mar 31, 2016

    We absolutely need this idea. We have a single product used by multiple clients. There are some customizations per client so they shouldn't see each others ideas. 

    Our only solution right now seems to be to have Ideas as submit-only and create a separate notebooks, filtered by email domains, so clients can track their ideas, but that's not ideal. 

  • Guest
    Feb 9, 2016

    This would be valuable for us. We have different constituencies of users, plus employees/partners. The described workaround does not address this, and our only option will be to limit portal access to a single group and use email for the others.

  • Matt Lavallee
    Nov 16, 2015

    Hi Chris -

    This somewhat contradicts your own idea that we are also needing:

     

    https://big.ideas.aha.io/ideas/APP-I-1693

    There are real scenarios for segregating (at least for user experience issues) sets of ideas based on the audience.

    -Matt

  • Admin
    Chris Waters
    Jul 10, 2015

    This can be done by marking the employees in one portal as "Employee/partner" and marking their ideas as "Employee only". This will work regardless of the portal type. In fact you can have both employees and non-employees in the same public portal and still have some ideas hidden from the public (the will be marked as "Private" in yellow).

    Ideas belong to products - portals are just a way to view them. We are unlikely to create a relationship between portals and ideas so that ideas are also restricted by portal.

  • Load older comments
  • +22
34 MERGED

Ability to have multiple private portals to the same product, but have portal users only see ideas submitted in that portal

Merged
I have a product where we implement a lot of customer idéas.For some customers I need to set up a idea portal where we only handle the needs from that customer. I'd like to set up two portals one customer on each but where all ideas goes to the sa...
Chris Waters about 7 years ago in  1 Future consideration
36 MERGED

Idea portal portal visibility

Merged
There should be a way to configure if new ideas should be visible to private, employees or anyone as a default setting per each portal. I don't see why we would need to modify each manually. Better option would be to have this part of the workflow...
Guest about 8 years ago in Ideas 3 Future consideration
1 MERGED

Multiple Ideas portal linked to the same work space with separate ideas

Merged
Multiple Ideas portal linked to the same work space with separate ideas
Guest about 1 year ago in Ideas portal 0 Future consideration
12 MERGED

Allow option to specify portal visibility for ideas in workspaces with multiple portals

Merged
Workspace configurations allow for multiple portals in a single workspace. However, the visibility of ideas in that workspace are currently tied to both portals. It would be helpful to specify which portal that idea can be visible to. This would a...
Dustin Ingram almost 3 years ago in Ideas portal 5 Future consideration
4 MERGED

Idea portal where the user can only see their ideas

Merged
Hi, For us, the current idea portal offerings are not usable. We want a portal where user can track their own ideas, but we do not want features like votes and visibility of other people's ideas. I believe this is the case for a lot of B2B compa...
Guest over 3 years ago in User management 1 Future consideration