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Status Shipped
Categories Knowledge base Notes
Created by Emily Yankush
Created on Mar 19, 2024

RELATED IDEAS

Edit the documents in a KB outside of the existing parent line

What is the challenge?

Currently when you create a knowledge base , you select the root document to publish. Any child notes nested underneath it are included as well.

There is a need to edit the documents in a KB in a broader way.

How would you solve it?

Allow users to:

  • Change the root document

  • Add pages from two folders at the same root level in the hierarchy

  • Add pages from other workspaces

What impact would it make?

Allow for easier administration of a KB and allow customers to access relevant information in a single place.

  • ADMIN RESPONSE
    Aug 14, 2024

    There are now new ways to manage your documents within a knowledge base! You can:

    • Add and remove source documents

    • Add documents from different workspaces

    • Reorder source documents

    • Add a document to multiple knowledge bases


    To try this out, go to Knowledge base settings, and open the new Documents tab. Here you can add, remove, and reorder documents in each knowledge base. When you add a document, any child documents will also be added automatically.


    Learn more here: Create multiple product knowledge bases for different audiences, and be sure to submit ideas for what you would like to see in knowledge bases next!

    Knowledge base ...
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    Knowledge base settings.png
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