Portal users provisioned by Salesforce can be linked with Aha! user accounts using email address

Scenario:

• Sales team capture new ideas in Salesforce. When they do this, a portal user is provisioned in the “Salesforce ideas portal” using their name and email address.

• The sales team also have Aha! user accounts, provisioned through SSO using their name and email address, to enable them to view and create reports.

These two user accounts are considered completely separate in Aha! but are in fact the same person. There is also no way to avoid this scenario.

Salesforce users are selecting ideas in Salesforce and are directed to the Aha! ideas portal, logged in with their portal user account provisioned by Salesforce. They want to select “View in Aha!” so they can see all other details linked to the idea, but the “view in Aha!” option is not there. The issue is that they’re logged in to the ideas portal with their portal user account (which can't see that option), not their Aha! user account (which can see that option).

Ideally, Aha! should recognize that these two user accounts are the same person and provide the same access to both users.