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Status Future consideration
Created by Jeff Brown
Created on Jan 6, 2021
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit A-I-9744 Automation actions to have 'same as' to copy field values.

Ability to dynamically add individuals to automation email TO: based on fields Merged

Like you can do with To-dos, you can assign automation items based on user fields, i.e. assigned to and custom user fields like BA, UX, Developer, etc. We would like to be able to do the same with automation emails so that these can be targeted to appropriate and specific individuals and not have to spam lots of non-impacted team members.

Use case, workflow status changes to ready for requirements and the BA assigned in the custom field identifying the BA can be notified, likewise ready for development and the identified developer can be notified, etc.

  • Guest
    Jan 24, 2024

    We use our ideas portal to take license, support, and feedback requests from our sales team for tools that they need and use daily. When we complete requests for license assignments, we have to manually email each user set up and login instructions. Having triggers to auto send the set up instructions for a tool or multiple tools to users based on selections in the form would make our manual processes much more efficient

  • Roger Oliver
    Feb 7, 2022

    Yes, please! This would be very helpful. I have the need to send an email to various people when the Feature Status is changed to a specific value. This includes a dynamic list of people (from a custom field) + a static list of people + all Watchers.