Provide customer-facing help text capability on predefined value idea portal fields

As of now, the "description" field on idea custom fields is for internal setup reference, and does not present as descriptive help text on an idea portal showing the field.

It would helpful (for any custom field type) to have an option to provide descriptive help text on the field that is customer-facing on the portal.

  • Donna Sawyer
  • May 25 2017
  • Future consideration
  • Feb 3, 2020

    Admin response

    Thanks for the idea!

    On the portal's 'new idea' form custom fields will display the field's 'description' as placeholder text to help guide users. This currently works for all field types except for a 'predefined choice list'. We will keep this idea open to track customer need and prioritize accordingly.

  • Attach files
  • Nora Glaser commented
    13 Mar 12:15am

    This functionality would be very useful for our organization as well! On our current intake portal, some fields display the description and then the predefined choice custom fields don't allow for this, which limits our ability to provide instruction to the end user.

  • Guest commented
    14 Feb 05:50pm

    Hi Team, our regional users are looking to have this functionality enabled for  'predefined choice list' too.

  • Admin
    Kelly Sebes commented
    3 Feb 04:13pm

    Thanks, Dustin, for clarifying! I have updated the response and we will consider this idea for the future!

  • Dustin Ingram commented
    3 Feb 03:57pm

     The admin response addresses the idea for fields with text boxes, but it does not exist for fields without text boxes, which would be most helpful.

  • Dan Jeffery commented
    18 Sep, 2019 05:16pm

    It is not the portal form! It is what shows on the portal home screen.

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