RELATED IDEAS
Allow vote override for Aha! users
If I have set a vote limit on an ideas portal, I can over-ride the limit for individual ideas portal users. I need to be able to do the same for Aha! users who access the portal and vote using their Aha! account rather than an idea portal user account.
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ADMIN RESPONSEApr 16, 2020
There is now a better way for internal teams — such as sales and support — to capture votes and feedback on behalf of customers. We call these proxy votes.
When a proxy vote is submitted, your colleagues can select (or create) the customer organization and contact that they are representing. And you can require that custom fields be filled out as well.
All of this information is available within Aha! on the idea's detail page and in reporting. This gives product managers a more complete understanding of what customers need.
Your colleagues who submit proxy votes will be subscribed to automatic updates on the ideas.
All proxy vote information is internal-only. Customers cannot view proxy votes and will not receive any notifications.
Enable proxy voting in an internal portal and invite your colleagues to start capturing customer feedback.
Learn more and let us know what you think!
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I consider this a bug rather then a new feature. The functionality is there, it just doesn't work.
Our use case is that I have account managers who are responsible for a number of different accounts (much more than the 10 votes currently allowed). Each account should be able to vote on an idea. I need my account managers to be able to vote on behalf of their accounts (Aha access isn't given directly to our customers). The current limit of 10 potential votes means it isn't practical to use the idea portal. Thanks