Capture and Track User Testing Feedback

While I understand there are work-arounds for capturing user testing feedback (https://big.ideas.aha.io/ideas/APP-I-464) the work-around does not effectively enable a wider set of end-user testers to quickly provide feedback results.  

It would certainly be lovely to spin up "testing session" that was sent to a set of recipients (aha users or not) with a set of simple instructions on how to test (assumedly, they'd already be prepared for the testing session) and how to log the activity.

Each user would launch their own testing-session and they'd be asked to perform a test for each feature in the designated release.  The user would simply have a "pass/fail" option - if they choose pass, they can log an optional comment; if they choose 'fail,' they're asked to complete a brief description.

The product owner would be able to track the testing results, similar to that of ideas (i.e. commenting, confirming/denying defect, etc) and the user would get email feedback and could contribute via email.

 

  • Jason O'Brien
  • Dec 27 2016
  • Unlikely to implement
Release time frame
  • Feb 9, 2017

    Admin Response

    Thank you for the note. As you had mentioned, there are a couple workarounds which can help towards this goal. Within our Enterprise+ plan, there is also the ability to create a Custom table to track user testing feedback (though there are not automated emails as part of this service).

    At this time, based on current priorities and historical feedback in this specific area, we are unlikely to make updates in this area. We hope you can understand.

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