Just like Ideas portal, create a public portal to collect customer feedback. The book Lovability has many great ideas on what cimpanies need to collect and track. It would be nice if Aha! has that public facing portal.
We are glad you enjoyed Lovability! Because of that philosophy we do actually have a public feedback portal, https://big.ideas.aha.io/. Are there other types of feedback that you suggest we collect in addition to ideas?