JIRA Service Desk Request to AHA Ideas

We have a central point of contact for users to get in touch with us. It is via JIRA Service Desk. To keep it central, but efficient, it will be good if a submission into JIRA Service desk can take a particular issue type and automatically submit them into AHA as ideas.

  • Guest
  • Nov 22 2016
  • Likely to implement
Release time frame
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  • Peter Rush commented
    March 1, 2017 14:10

    In addition to the stated functionality, would like submission to AHA of existing issues when their issue type is changed by our CSR.  Very often users will submit an issue as a "bug" and after dialog our folks reclassify as "enhancement" or "new feature".  So need integration from JIRA SD both on initial submission and later reclassification.  Ping me for more details if desired.