Ability to Edit Custom Field "Type"


We have instances where sometimes a custom field "Type" needs to be updated due to a later integration. It would be optimal to be able to adjust the existing field from one type to another (ie from "Predefined Choice List" to "Predefined Tags field").

Current system of using Bulk Edit to adjust the existing field to a newly created matching field with new "Type" is cumbersome depending on how many answers exist in multiple prods for pre-existing tickets.



  • Jason Colon
  • Oct 31 2016
  • Future consideration
Release time frame