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Categories Ideas portal
Created by Guest
Created on Jun 12, 2020

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Disable public comments for internal employees

We have 2 idea portals that are connected, but one is external (only available to customers) and the other one internal (available for internal employees and they can see the ideas shared on the external portal).

I would like to have the option to prevent internal people to comment in the ideas shared through our external portal (customer-facing) or show them an alert so that they know where they're commenting on an external portal.

We already have the tag ''private'' in all the ideas that are only visible internally, but that is a bit confusing, as the customer ideas don't have any tag and employees don't know they're customer-facing/external.

Thank you,

Nadia

  • ADMIN RESPONSE
    Feb 18, 2023

    You can now give users the option to comment privately in your portal!

    Learn more in our recent blog post.

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  • Ginger Alford
    Reply
    |     Sep 11, 2020

    We have an recurring situation where internal users are posting public comments and listing customer names, deal details and other sensitive information.

    We have been tackling this with training but it still happens. I have a couple of thoughts on how Aha can help us with functionality:

    * Having the ability to "Admin Approve" internal users Public comments before posting live would give us the chance to edit them. Additionally, if we could configure this ability by Product Category, that would be even more helpful.

    * Having internal users comments default to Private. However, users with Admin permissions have the option to post Public or Private.

    ** Having the ability to quickly “flip” a comment from Private to Public and vice versa, rather than copy and paste, would be a treat as well.