Customizable notification filtering system based on record type, event type, and delivery channel preferences

What is the challenge?

Users are overwhelmed by the flood of notifications without sufficient control over what appears where. The current system creates information overload, causing important updates to get lost among less relevant alerts and reducing overall productivity.

What is the impact?

Too many notifications lead to alert fatigue and decreased productivity. Users may miss important updates among the noise or disable notifications entirely. By allowing granular control over notification types and channels, users can focus on what matters most to them, increasing engagement with the platform while reducing frustration. This would improve the overall user experience and make the product more valuable to different types of users with varying notification preferences.

Describe your idea

We propose implementing a comprehensive notification management system that allows users to:

1. Filter notifications based on their source (comments, assignments, status changes)

2. Configure delivery channels for specific notification types (instant email, digest email, desktop, in-app)

3. Set priority levels that determine which alerts appear in each channel

For example, users could configure comment notifications to appear as desktop alerts while limiting status updates to hourly digest emails. This granular control would dramatically improve the signal-to-noise ratio and ensure users receive the right information through their preferred channels at the appropriate frequency.